Buyer claiming they have not received the item even though I have proof of delivery.

[luisaboutiquewarehouse]

I'm failing to understand how eBay can accept a buyers claim that they have not received an item and issue a full refund of $550 when I've supplied them with the findings/proof from an Australia Post investigate that confirmed the item was delivered.

It was an international order which seemed to be derived to a mail forwarding service, however, it has still been confirm that the item was delivered.

Can anyone help with how I can make them see sense? It seems so unfair and also a warning to others that your hard earned dollars can be taken with eBay just siding with the Buyer.

It's just not right.

[twyngwyn]

….was it delivered to the receiving centre or the residence?

[luisaboutiquewarehouse]

Hi, Thanks for the response. Yes, it was shipped on time. The shipping says "Customer enquiry lodged" as the last entry after the entries of the journey. If you do an enquiry the shipping will never say that it's delivered. 

When the customer raised the case, it was on the same day the item was delivered (as per the confirmation of delivery from Aust Post), his comment to me was "it's too late, I want my money". 

The timeline -

6 April - Item purchased

9 April - Item posted

12 April - Tracking shows handed to carrier in USA to deliver

9 May - Buyer let me know item not received and he raised a case. I also raised the case with Aust Post . Aust 21 May - Aust Post responded and I passed confirmation on deliver onto Ebay 

Early June they closed the case in buyer favour.

[gutterpunkz05]

Sorry if I am missing something, 12 April - Tracking shows handed to carrier in USA to deliver,  is not proof of delivery to the buyer.

Was tracking uploaded to ebay before the case was raised, did you also upload tracking to the INR.    Are you eligible for  ebay seller protection or have you raised the possibility of seller protection with ebay.

[gutterpunkz05]

6 April - Item purchased

9 April - Item posted

12 April - Tracking shows handed to carrier in USA to deliver

.........................................................................................................................................

That period covers the introduction of the new Trump USA  Tariffs.  From memory carriers were to contact  recipients  and advise them to obtain the services of an Import Broker, to arrange payment of all import fees and release of the relevant shipment.

Don't know if this has played a part  in your case