Buyer confidence smashed

[donna4701]

Maybe eBay can provide some positive input to this.

With the recent news of eBay being hacked , which eBay appears to have hid from all involved , hitting mainstream and social media and going viral recently its quite obvious buyers have abandoned the place in droves as their confidence in eBay membership has been literally smashed judging by comments and personal feedback received from potential customers .

This is very much reflected in my personal sales of the last 48 hrs with no sign of the situation easing in the near future . And i dont see eBay spending an awful lot of time rectifying the buyer confidence situation apart from a few short and breif media statements .Maybe you are, but i am not seeing it anywhere sorry.

I am sure all other sellers are currently experiencing the same effects of the lack of buyer confidence with eBay as the subsequent fallout of this hits.

So theres been a complete failure in the security of data within the system , followed by what may be poorly handled news of the incident resulting in a very negative media and public response .

Not long ago news of a "heartbleed " bug which bypassed supposedly SSL sites and led to the potential theft of data for millions of internet users worldwide, yet it went by without hardly a raised eyebrow and has all but been forgotten about by now . So what happened here?

As a seller and store owner , i am your ( eBay's )  "customer" and feel let down by all this and am feeling the financial impact of this as ebay sales plumet and buyers run away in fear of what may happen to their personal details  , which means my income goes with it .

Yet  despite all this i am still paying full price for the store fee and listing fees today despite a very much depleted exposure to confident potential customers worldwide as a direct result of recent events .

So as your ( eBay's )  "customer" will there be any form of compensation offered to me and other sellers for the failure of your system and services for which we are paying financially for and the subsequent losses involved by having consumer confidence smashed ??.

I am sure we can ALL work together to rebuild buyer confidence on eBay, but i dont feel as though the financial pain shouldnt rest solely on those that bring the actual income to eBay through store fees , listings and FVF

[chezzy]

---

@donna4701 wrote:

quite obvious buyers have abandoned the place in droves as their confidence in eBay membership has been literally smashed

As a seller and store owner , i am your ( eBay's )  "customer" and feel let down by all this and am feeling the financial impact of this as ebay sales plumet and buyers run away in fear of what may happen to their personal details  , which means my income goes with it .

---

As a casual buyer and seller I have not done anything different, I am still bidding on/buying items and will be looking to list some items in the coming weeks. I don't "live" in social media so am not having the constant exposure to people 'banging on' and getting caught up in the hype. Maybe my head is in the sand. I guess I will just wait and see.

[harley_babes_hoard]

yes chezzy you are right. Not everyone lives on social media, I certainly don't, no facebook, no twitter accounts here. Yes people do like to get caught up in all the hype and they forget that this hacking happened over 2 months ago so changing passwords is pretty much useless because any breach of accounts that was going to happen would have by now. My sales have been constant so many buyers are not so concerned.

[amxsuperstores]

---

@harley_babes_hoard wrote:
yes chezzy you are right. Not everyone lives on social media, I certainly don't, no facebook, no twitter accounts here. Yes people do like to get caught up in all the hype and they forget that this hacking happened over 2 months ago so changing passwords is pretty much useless because any breach of accounts that was going to happen would have by now. My sales have been constant so many buyers are not so concerned.

---

This is almost exactly my scenario, no social media myself at all, and I am of the same mentality as you regarding the password stuff.  My store views have dropped, but sales haven't changed too much if you average it out.  You took the words right out of my mouth hbh!

[clarry100]

In the past 48-hours since all this news hit the streets we certainly have not seen any downturn in sales.

If anything its on the up & up in that time.

So from our prespective doen't seem to have hurt us.

[davewil1964]

My sales are around average.

The hacking ocurred over 2 months ago, so if buyers are not buying because of it, this demonstrates their lack of understanding of the internet. And increases the likelihood of them being problem buyers.

[Anonymous]

my sales have declined since the hacking news was released

could be a coincidence... maybe not

[i-love-my-sheep]

I presently have the most bids I've had in any week! Being a small time seller, 6 items bid on with 7 bids, I'm pretty happy, considering I'm normally lucky to sell 2 or 3 things a week. Maybe the ones who think business has dropped have things that not everyone is after this week?

[davewil1964]

Or maybe the buyers (and sellers) who don't do the headless chook overreaction are being rewarded. by having less chaff to sift through, from a buyer's POV, or more visibility, from a seller's POV.

[amber-eyed-girl]

Harley babe, the hacking happened months ago true, but the window was there until recently.

the passwords were encrypted, that is true too (one hopes!) which means, that they need to be cracked before access to your account can happen.

the notification to change passwords has been issued to be on the safe side, as passwords can be cracked, but that takes time.

so, whoever has the encrypted passwords, can still be working on them....as there are millions and millions.

yours could have been known months ago, but maybe not, maybe not until next month...so it is worth changing the password as soon as possible.