Buyer has not yet picked up their parcel

[siobhan*028]

Hi all,

I posted an item to a buyer interstate (I paid for shipping via AusPost), and they have not yet picked it up after several days. If this item is returned to me, do I, as the seller, get a refund on shipping? Otherwise I’m out of pocket paying for the shipping costs.

[papermoon.lady]

If an item is not picked up from the post office or even if a buyer returns the parcel unopened/ does not accept delivery, the parcel is returned to the sender for free.

[siobhan*028]

If it ends up being sent back to me I'm happy for them to get a refund for the item, but yeah, it's kind of annoying that I paid for postage and if it ends up coming back to me that's $16 I won't see again! Small price I guess but still...

[twyngwyn]

??

Why didn't the BUYER pay for postage?

[sandypebbles]

There is  a postage charge in every listing which the buyer paid

Not sure why the OP keeps on saying they paid for postage either 

None of the completed listings show 'free postage'

Buyers are charged postage and the buyers pay postage 

[papermoon.lady]

If a buyer does not pick up a parcel awaiting collection, the transaction is not covered by MBG, so I guess you could explain your point to the buyer and say you won't refund postage because you don't want to pay for it (if this is what you mean)? If the buyer leaves negative fb, I think you could have it removed.

[imastawka]

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@siobhan*028 wrote:

If it ends up being sent back to me I'm happy for them to get a refund for the item, but yeah, it's kind of annoying that I paid for postage and if it ends up coming back to me that's $16 I won't see again! Small price I guess but still...

I'm sorry everyone, but I have to shout here......

STOP SAYING YOU PAID FOR POSTAGE!!!

YOU DIDN'T - THE BUYER DID

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[twyngwyn]

 If the item is RTS, the buyer is liable to pay postage AGAIN if they want it.....if not, refund them the cost of the item only, less any charges that eBay do not refund (I think they're not refunding partial returns fvfs until April - so we are currently in a 'grey area')

Of course, if they haven't been 'carded' by A.P......it is up to them to dispute that with their P.O.....nothing to do with you....you have done all you can at this stage.

Life happens - they may not be well, or worse

[eol-products]

If they have not picked up after contacting them via ebay which is normal as many buyers don't check regularly you can message them via their mobile if it is listed. Also you can contact the Post Office that has  the parcel and let them know you are waiting to here from the recipient.

[siobhan*028]

The buyer did pay for postage, but I sent it via AusPost so I had to pay postage when I sent it. I didn't want to send it via Sendle.

[siobhan*028]

I sent it via AusPost and had to pay $16 to send the item in store.