i'm being scammed by a buyer. They are demanding a refund without sending item back or going through return process. Does not want a replacement. Told me if they don't get a refund immediately they "are lodging a dispute with PayPal and leaving bad feedback." and "a formal complaint with PayPal and eBay."
I have no problem paying for return postage, and then refunding everything so that they haven't spent one cent. But still not good enough for them. Next email they told me "You can still refund with out filling in the refund section, I think you are just delaying the refund."
They are lying about what is wrong with their purchase too. It is a Nerf water blaster that says on the box that it fires up to 25 feet of water. I have more of these, so I opened one and tried it. It works fine. My buyer told me the blaster "never shot as far as you advertised, which means your add is misleading and a lie, people do not receive what you have advertised."
So basically I believe my buyer is a scammer because he is dodging the return process, will not send the blaster back and his feedback left for other sellers is horrific. Out of 33 transactions shown in his feedback left for others 16 are positive comments while 17 are derogative. Of course he has 100% positive feedback because he has never sold anything before. But I do too.
He has the perfect system going I believe. Doing this scam over and over.
Buying an item, then going to Paypal getting his money back, keeping the item. His emails are very threatening to your glowing reputation on ebay. He is very transparent, trying to scarew me into a refund. I have over 9000 +ve feedback with only a couple of negative from my early days over a decade ago. And I've only ever left 1 or 2 negative comments over my 17 years on ebay.
I don't know where to start with contacting ebay or Paypal or both. Would they even do anything anyway? Do they even care about sellers? I know from experience that Paypal only ever favours the buyer. Unfortunately this buyer knows this too. I feel helpless.
What should I do? All ideas welcome and thanks Jen xoxo.
Thanks heaps to everyone who has commented. I appreciate it so much. All have helped in some way. Yesterday I was totally overwhelmed, too emotional and coudn't see straight to fix this situation. Your comments brought me back to earth and I have since done everything suggested. (Ebay Chat, wrote to buyer, No Refund Until My Item is Back, feedback extortion (I didn't even know about) etc. Thanks again. Jen xoxo
