I sell personalised items 9on a different ID) and 99% of the time buyers will leave a note at checkout, or send me a message with the name required. I have recently had 2 buyers who haven't given me any notice of what name they require. I have messaged these buyers several times asking for the details required but as of yet had no reply. To keep everything documented I only use messaging just in case of disputes over correct spelling etc.. so I don't particulary want to phone them. What's the best way to move forward as I'm nearing my shipping deadline, cancel or just refund??
