Buyer requested I cancel

[demerl54]

Buyer won an auction after three days said it was a mistake & can I please cancel transaction? If I do does that reflet on my ratings?

[cherry*135]

Buyers are people who bid, win and pay  (or hit buy it now and pay).

[harley_babes_hoard]

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@black*poppy wrote:

Gosh, I though the real time wasters were the ones who never pay and never make contact. That would include cancellations= non payers

It takes 8 days to get that over with - while a mutal cancellation is immediate.  And you might get positive feedback. might

If you get a defect for a buyer initiated cancellation, you are doing something wrong.tell that to all the people that have already received defects for doing the right thing

Another thing - if you open a UPI, the buyer has FOUR DAYS to give you a neg.  If I was the buyer who had requested a cancellation and a UPI was opened, I would not be happy with that, for sure. wrong. the buyer cannot leave feedback if they don't pay

That is also to say I have requested cancellations before, for different reasons.  In over 1000 transactions over many years, a small handful is par for the course.  But I am a great buyer so to restrict my buying only hurts other sellers.  Would I be "taught a lesson" by having a UPI opened against me?  Not a chance, but I would be able to direct my discontent somewhere very convenient.

Finally if the buyer does get a strike and they have evidence that they attempted to contact the seller to cancel the transaction, I am sure it would be easy to have it removed. don't bet on it.

I have three main rules for ebay selling:

1. Keep buyers happy

2. Don't hassle buyers

3. Do not make buyers unhappy

I actually think of myself more as a buyer than a seller, some of the things stated on the selling boards are a bit shocking to my buyer's ears.

Have you tried putting your buyer hat on? I buy alot. I commit to my purchases and pay for them all. even if I change my mind.

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[black*poppy]

HQ, the only thing you have added to this discussion is that buyers cannot leave feedback if they have not paid.

In this you are ABSOLUTELY wrong.

I currently have four items in my buying account that I haven't paid for yet.  ALL have the option to Leave Feedback.

I have also left feedback, including neg, for items I haven't paid for, for example when the seller cancelled the transaction because the item wasn't actually available, or any reason I chose not to pay that seller. They are still there in my Feedback Left for Others to this day.

Check your Purchase History page next time before you pay for them, there's a drop-down menu under where it say Pay Now.

The only time a buyer can't leave fb is if an AUTOMATED UPI case is opened (ie the seller has the automatic settings switched on) which prevents the buyer leaving feedback.  If the seller does it manually, that door is still wide open until the case is closed by the seller and the buyer gets a strike.  This has been rehashed over and over on these boards.

Also, I still stand by the statement that defects do not happen for cancelled transactions Buyer changed mind - unless I have a magic account or something.

[phorum_junkie*]

I currently have four items in my buying account that I haven't paid for yet.  ALL have the option to Leave Feedback

Once a dispute is closed in the seller's favour the option to leave feedback is gone. Any feedback that has been left by the buyer before the dispute ends will be removed on request if they don't pay.

[harley_babes_hoard]

I have also left feedback, including neg, for items I haven't paid for, for example when the seller cancelled the transaction because the item wasn't actually available, or any reason I chose not to pay that seller. They are still there in my Feedback Left for Others to this day.

I suspect your buying capacity just got a lot smaller

[black*poppy]

I don't buy on this account, silly

[black*poppy]

Yeah, I've never been through a dispute process as a buyer.  I should test if that's true.  As a seller I know I can leave fb for a buyer following closure of UPI case

I should say that some pick up items I've bought never show up as paid in ebay (therefore unpaid as far as ebay is concerned), however fb left anyway.

[best.buys]

I fell foul of ebays new rules on this one - if the buyer contacts you via ebay messages then they can leave you feedback as in the feeble minds of ebay management if the buyer contacts the seller then it is up to the seller to "fix" whatever the problem is.

[i-love-my-sheep]

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@black*poppy wrote:

Yeah, I've never been through a dispute process as a buyer.  I should test if that's true.  As a seller I know I can leave fb for a buyer following closure of UPI case

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You can't leave feedback for a buyer after an UPI is closed. The leave feedback link might be there, but when you click on it, you don't have the option of leaving any. Below is a creenshot of what you get if you try to leave feedback after a case is closed.

[tropical_scene]

You are right phorum, I have lost my selling fees many, many times by buyers requesting for me to cancel the sale and then choosing to "not accept" the cancellation.

If a customer asks to cancel within 1 or 2 days, I still send a "cancel transaction" notice and explain to them to accept it so that they are no longer liable for payment (and then cross my fingers & toes).  But if a buyer wants to cancel 3 days or a week later, I let them know I will need to open a non-payment dispute to receive a refund on the fees eBay has already charged me.