Buyer returned empty box in Paypal Dispute

[skyautoimport]

I am a regular seller on ebay. I have two ebay stores and I have a buyer recently bought a similar item at both of my stores. He bought some rubber lip which is measured by certain length. He bought one listing with 235cm and one listing for 400cm. After that, he disputed in Paypal without contacting me claiming he only received 100cm on each parcel and also claimed they were damaged during transit. Paypal again back the buyer and request the buyer to return the items for a refund which he surely willing to do. Today I received two boxes with papers in it but not even the leftover 100cm. This is purely dodgy which make use of buyer protection in Paypal to get free products once in a while if not often. What can I do? It is not about the money but the anger which I felt in this country which make use of the return policy. Any advise will be good. Currently appeal the cases but still waiting for Paypal to get back to me. 

Feel so disappointed while you are doing the best for the buyers. 

If anyone who have the same or similar problem with this guys, do post here.

[clarry100]

A "stat dec" is a Statutory Declaration.

It is a legal document signed by yourself and/or anyone else who knows for a fact that when you opened the returned box it was empty.

The document simply states the facts about what happened.

Once signed this document is accepted as legal and will stand up as factual in a court of law if required.

The appropriate forms are available on line and may differ slightly from state to state.

You could take this signed stat dec and the empty box to your local Police station and ask them if you can file a police report.

If they accept that then you will get a police incident report number.

Armed with your stat dec and a police report number you are likely to get the decision overturned I would think.

If you have to file a report with the Financial Ombudsman Service (FOS) they should find in your favour.

There is a recent case on these boards where a seller was scammed out of an expensive mobile phone sold to a buyer in Canada.

They signed a stat dec and obtained a police report number and subsequently won the case with paypal.

[vicr3000]

A stat dec is a statuatory declaration which is a true representation of events according to you,
Signed and I believe witnessed. It is a legal document.
Do a google search.

[thecatspjs]

A statutory declaration is a statement that allows you to "declare something to be true" - it is an offence to make a false declaration.

Links to information about stat decs, and links to all the states copies are here http://www.ag.gov.au/publications/pages/statutorydeclarations.aspx

This information includes who a stat dec can made before (signed by you) you can prefill all the other details.  It includes Drs, Chemists, Justice of the Peaces and others.

[skyautoimport]

Nah thanks for your great Australia Post they NEVER put the weight on local parcels. Also this buyer should have done this kind of dodgy **bleep** before as he looks like he know the game very well. That's why I hope by putting the ebay id of this idiot can help all sellers but again ebay blindly protects the buyers.

[clarry100]

If you have left feedback for the buyer then you should leave a follow-up to that feedback that all sellers can see and be warned of what this buyer has done. If all sellers do this then any trend will clearly become evident on the buyer's feedback history. Also ebay and paypal can see it too if needs be.

Something like:

"UID: Empty tracked box returned for refund. Enforced refund given (date)".

Include the UserID so that all others can see who it is as ebay hide the userID from all except the buyer and you.

Don't specifically mention any case raised as this is against policy in feedback comments and the buyer could have it removed.

So just stick to simple, clear and unemotive facts that will get the message across clearly.