Buyer returns completely different item

[snowbunnies2016]

A buyer lodged a request to return based on Item Not As Described stating the size tags said W34/l32. The waistband had the size L34/34. I included all the the length measurements.

today I received back a pair of jeans but not the ones I sent. I sold Boss Orange jeans in new condition and received back Boss Red Jeans Size 34/32 which are well worn and have fade wash streaks down the legs from being washed.

last week I contacted eBay because he hadn't returned the jeans within a week. The operator escalated the dispute and the buyer sent back a completely different pair of jeans. Now either he has me mixed up with another seller or is trying to pull a shifty.

what do I do here?

[lyndal1838]

All you can do now is ring ebay and tell them what the buyer has done.

You should never have contacted ebay because the buyer had not returned the item.....you should have let it time out.  If the buyer had not been able to prove that they returned something they would not have received a refund.

[clarry100]

Was someone independent with you when you opened the returned package?

If so, would they be prepared to sign a statutory declaration that says what they saw? ie what was opened was not what you sent?

[snowbunnies2016]

So I rang eBay and this is what I was told after I explained the buyer has sent back an obviously used and faded pair of jeans and they are not what I sent but completely different in size, style and colour.

we are sorry but we cannot verify what you sent in the first place. WTH!! I said,"I sent what what is pictured in my listing"  I said well if I have to accept a return in future and this happens again what do I do. EBays response "there is nothing you can do because we physically don't see the item so we cannot verify it". So much for seller protection.  Out of pocket now $130!

i did also ask, if I package in front of the post office staff and open any return in front of them is this sufficient evidence. EBays response "No, we will not accept it"

What a great way to scam somebody!

[enigmabear]

[clarry100]

Then I would calmly send an enquiry message to the buyer under the assumption that they have made a mistake in returnng a different item to what you sent out. Just asking them if they were aware this had happened.

Then if you get no response (which I would suspect you will not if they are scamming) then open a case with The ACORN for online fraud.

Part of your evidence for this would be good to have a signed state dec from and indepenedemt witness.

One you have a report number forward this onto ebay and to the buyer.

https://www.acorn.gov.au/

[imastawka]

This sounds like they know what they're doing and not made a mistake.

I would send them a Paypal invoice for what's owed and give them

30 days, by which time it must be paid.

Also inform them that if not paid by that date, you will report them to ACORN

for cyber theft.

I have found that this works (for me)

[lyndal1838]

Good idea Stawks but I don't think I would be so generous.....14 days maximum.   Why drag it out.

[thecatspjs]

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@snowbunnies2016 wrote:

So I rang eBay and this is what I was told after I explained the buyer has sent back an obviously used and faded pair of jeans and they are not what I sent but completely different in size, style and colour.

we are sorry but we cannot verify what you sent in the first place. WTH!! I said,"I sent what what is pictured in my listing"  I said well if I have to accept a return in future and this happens again what do I do. EBays response "there is nothing you can do because we physically don't see the item so we cannot verify it". So much for seller protection.  Out of pocket now $130!

i did also ask, if I package in front of the post office staff and open any return in front of them is this sufficient evidence. EBays response "No, we will not accept it"

What a great way to scam somebody!

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Then ring eBay back and request to speak to a supervisor. Ask for them to call you back if a supervisor is not available.

IMO do not just give up.

I would ring as many times as it required to get a satisfactory outcome.

[thecatspjs]

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@clarry100 wrote:

Was someone independent with you when you opened the returned package?

If so, would they be prepared to sign a statutory declaration that says what they saw? ie what was opened was not what you sent?

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If needs be, the seller can complete a statutory declaration and forward to eBay.

This whole "witness" stuff that is propagated on these boards, just reinforces a percpeption that eBay has some type of legal exemption from being required to resolve issues with its CONSUMERS = sellers.