Buyer said I over charged

[huatao1975]

Hello,

I sold an item, $9.9 including postage. eBay paid me $8.42, I posted the item.

Today buyer said I charged him $58.  I uploaded a screen shot showing the order information which displays the amount as $9.9, and asked buyer to upload his version of order details page screenshot which is supposed to shows $58.

Buyer did not upload anything, then said PayPal double charged him. So I said sorry I didn't receive any more money then I advised buyer to contact eBay or PayPal.

What could have happened guys? This is the first time I have come across anything like this. Thank you.

[countessalmirena]

Buyer may be confusing you with another seller…?

[twyngwyn]

that's more than double.....maybe he had $58 worth in his cart, so not just your item??

[huatao1975]

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@twyngwyn wrote:

that's more than double.....maybe he had $58 worth in his cart, so not just your item??

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I thought this might be the case and tried my best explaining to the buyer.

He then replied, PayPal charged him for the 3 items as a whole, then charged him again for the individual items. So you were right that he had 3 items in a shopping cart (1 being from me, other 2 from other seller or sellers), but can eBay or PayPal actually make one transaction for the whole and then make separate transactions for the items individually? I have never heard, although I kind of vaguely remember similar stuff from this forum regarding to similar incidents involving shopping carts.

[twyngwyn]

Your buyer needs to take it up with PayPal who will then take it up with eBay.......nothing to do with you....sounds like a processing issue! eBay has lots of issues at the moment......

unless, buyer had $58 in cart and has only been charged that amount??

then it's buyer error

[cam-2793]

Sometimes buyers get a bit confused over pending charges and then the actual charge going through. Sometimes the pending can sit on the account for a couple of days after the charge has gone through before it disappears with the net affect being they're only charged once.

[huatao1975]

I contacted eBay's chat agent, who said if I let buyer contact them, they will explain to the buyer why he was double charged and how to get a refund. 

Then I tried my best explaining to buyer how to reach a real agent behind the automated bots. I hope he can get through this and get everything sorted. Also hopefully that won't result in a refund of my $8.42 back to him.

[huatao1975]

Buyer replied saying he had to contact his bank and file a charge back.

[countessalmirena]

If this is just a temporary hold issue, that will endear them to their bank…

[padi*0409]

BBL candidate ?