@mimmimlovesdolls wrote:
well I have 2 options Have her send it back and pay post and be out of pocket for items, post & return post. or offer a partial refund.. less out of pocekt I guess. The money isn't really the issue to me it's the principle and her getting away with it. Want to make it harder for her.
If I got her to returrn can I still open an appeal. I mean the request just says items missing . if I offer partial refund can I still open an appeal. Whatever I do I am expecting neg feedback anyway.. I want to leave her negative too but wonder if in my best interest. I am acting out of emotion right now... VERY angry & frustrated that people get away with things.
I understand how absolutely infuriating this can be as we had (many years ago) a somewhat similar claim made-not items missing but item with faults, which it definitely did not have & no photos supplied. You feel as if you are in a hopeless situation & basically, you are.
You don't want this scammer to get away with the item plus a full refund though. That has to be your goal, to stop that. Itv is what could happen if you ignore the ebay claim.
So you have to go for either offering a return where you pay for postage or a partial refund.
If you go with offering a return, yes you will have to issue her a postage return label.
If the weight of that parcel is significantly below that of the parcel you sent (and you have proof of that) then you would probably be able to appeal to ebay, though whether you'd get far I do not know. I suspect the buyer would still get a refund although ebay may do it out of their own coffers if you case was strong enough. Don't count on it though.
You could offer a partial refund, which the buyer may or may not accept. If she knocked it back, I would not haggle, especially if she was trying to get you to offer more, just go for a full refund on return. If she did accept a partia; refund, I don't think you would be able to appeal, though I could be wrong on that. You'd have to have some sort of proof she was lying or in the wrong & I can't see that you have that as yet.
As for feedback, don't go there.
She may give you a neg. You have sold a lot and you have a 100% rating. If she says something negative, just give a calm reply. Make no aspersions. Just something to the effect that all items listed in the ad were properly accounted for, packed and sent. There were none missing. Let other buyers read between the lines.
