Buyer wants to pick up and refuses to give a time or day. Wants to come by when it suits them.

[millyswardrobe5]

2 weeks ago I sold a couple of items that had a postage option or a pick up for local buyers.  I work full time and have 2 children who I have to drive to school and various sporting events.  In my description I stated that pick up times would be restricted becasue I can't always be home.  Most buyers who have pick up have been fantastic and were able to give me a time for collection when I given them my availablity.  The buyer I'm having difficulty with said that her life revolves around her children and as such I should be more considerate and wait for her to collect when it is best suited to her.  The first weekend after the sale she sent a message to say that she was going to pick up on the Saturday afternoon or evening.  I originally had plans and said that I was happy to cancel them if it would make her life easier.  I then received a message saying that she would text when she was on her way.  Saturday afternoon and evening passed, I never heard from the buyer.  I also gave her a Sunday morning option to pick up before 9:30am or after 1:30pm.  I work full time and need to do the grocery shopping over the weekend.  Again I never heard from the buyer.  On Monday I received a phone call from her saying that she was coming over to pick the items up.  I apologised to her said that it would not be possible at the current time becasue I was at work and 45 minute drive away from home.  Please note that the buyer lives in the next suberb to me and at most it is 10 minute drive for her.  I then later sent her a messaage to give her some week day mornings and afternoon times for pick up.  Her response was I will call when I'm coming. This has been difficult for me as I have had to commit to being at home for her to come.  On the Friday of the following week she had arranged to pick up at 3:45pm  This was okay and I had said to her as long as it was before 5pm I would be home.  After 6pm I received a message from her saying that she had a headache and wasn't coming for pick up.  She wanted to come over the weekend.  Again I had no response from her.  I really want to cancel the transaction as it is time consuming planning home avaliablity times and commiting to being at home for her not to show.  I am trying to have a clear out before Christmas and items she is picking up are quite bulky.  Am I in the wrong here?  I feel as though I'm the one making all the effort to meet her needs.  I don't really like the pick up option and I only do it as a favour to buyers.  Can I try and cancel the transaction and say that pick up is no longer an option for her?  Is she allowed to leave negative feedback if I say pick up is now no longer an option?  Thank you for your thoughts and ideas 🙂

[lyndal1838]

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@zigzagdot wrote:

Authentic eBay legalities is not necessarily reflected in forums.      When I need legal advice about eBay matters, I fire up Customer Support and chat to an eBay representative.   I have found eBay Customer Service very reliable, highly professional.

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Surely you jest.

[thecatspjs]

zigzagdot wrote:
"When I need legal advice about eBay matters, I fire up Customer Support and chat to an eBay representative.   I have found eBay Customer Service very reliable, highly professional"

catspjs wrote:

pull the other one its got bells on it ......

[zigzagdot]

eBay Customer Service, quick and reliable, you  know who you are talking to, forums are often minefields of sock puppets and pseudo sellers, eBay CS gets to the point.

[*crikey*mate*]

*smirk*

would this be the same reliable customer seervice that told me to contact the tech team at Live World a couple of weeks ago and assured me that they had the most up to date information in front of them?

and even after they asked me for the contact details of Lithium so that they could verify that Live World had been replaced 4 or 5 months ago, still sent me contact information for Live World the following day?

Do you mean that reliable customer support?

[thecatspjs]

bahahahahaha .... seeking legal advice from eBay customer service reps .....

[*crikey*mate*]

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@thecatspjs wrote:

bahahahahaha .... seeking legal advice from eBay customer service reps .....

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I know, right?

[lyndal1838]

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@zigzagdot wrote:

eBay Customer Service, quick and reliable, you  know who you are talking to, forums are often minefields of sock puppets and pseudo sellers, eBay CS gets to the point.

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Oh puleeeeeze, don't make me laugh any more....my sides ache.

[thecatspjs]

Lol storker.

I know too ...  right.  

[teen_2008]

I so agree with your comments. I now understand why so many ebay sellers put "no tyre kicking! "What's the go with lack of payment, if I buy I pay pronto ... you can't treat a shop this way ( I want it but can't pay for a while!).  I now know that I need to write must pay within 5 days - no pick up a when you feel like contacting me. I am starting to see the seller being in a really difficult position with some buyers. Maybe it's just that I have not sold much for the last year!! 

[i-once-was-bump]

OP after the first 2 weeks of being messed around you should have resent the invoice with postage included.