Buyer who purchased numerous items

[glenashbec]

Just got this message from a buyer who has purchased around 20+ items from me and after 6 days, still hasn't paid - she is requesting that I sent her (for free) other items of mine that weren't sold -

******
So are you saying that after paying you just over $900 ( after accepting the two offers for the hoodies ) & having to take out a disability pension loan to pay you for everything , you won't add the other clothes that no one wanted & bidded on ? You can't be serious , surely ?

I'm also worried about another feedback you received from a buyer that didn't get their item from you & you never responded & they had to open a dispute with eBay to get their refund for the item that they never received from you (which so happened to be a rare lip servive item just like some you have listed as rare that i have purchased from you ) I'm really worried as I'm sure you can under stand after all the money I'm paying you will be paid with my disability loan which will be taken out of my pension for the next 6 months which means all the money im paying you with is all the money I would have had to spend for the next 6 months which only leaves me money for rent , food , bills , medication & nothing else for six months.

After having said all this & letting you know how much I'm going out of my way to pay you for everything & how it's going to be effecting me for the next six months how can you seriously say thats all you can do for me ?
I'm really needing you to include all the items that didnt get bidded on because nobody wanted them , to show me that you really do appreciate what I am trying to do for you.

I do appreciate you including the two items you sent me a message yesterday saying you were adding for me
( this will be a nice surprise for me as i havnt had anybody surprise me caringly with anything since my beloved ten year old son who used to make me special gifts & that will be exciting.
*******

I'm not sure what to do?

[lazydog555]

Tell you have since sold the other items in another market place so you can't assist in this instance.

- and raise a Non paying bidder case against her if she doesn't pay in the next few days.  She doesn't sound like a buyer you are going to be able to reason with, one necessarily expect to receive payment from.

[mbselections00]

First thing that comes to my mind is 'it really is fruit cake season'.

Just my opinion of course, but seriously, if purchasing your's or anybody else's items for that matter was going to cause her such financial hardship & burden, why the heck did she buy ?  No-one was forcing her or twisting her arm !

I'm sure someone more knowledgeable than myself will pop by and have more constructive & appropriate advice, but if it were me, I think I would politely respond and explain you have already offered her two items in appreciation for her business and that not all listings sell, which is why sellers have the option to re-list, which is what you will be doing with the unsold items.

Then depending what your payment terms are, I would again politely point out however many days you allow for payment, point out she has gone beyond that (not sure if she has?) and state you would appreciate payment immediately.  If it is not forthcoming, I would then just go ahead and open Unpaid Item Cases without any further communication.

That said, I've never been in your position, so there may well be a better way of handling it that someone else may suggest.

Keep us posted though . . . . . .

[digupatin]

Report them to eBay and block them from buying from you again. 

As they haven't paid for the items they purchased after 6 days there's a good chance they'll never pay.

Open a buyer hasn't paid case for each item.

http://ocsnext.ebay.com.au/ocs/sr?query=1474&topicName=Buyer+hasn%27t+paid&st=6&levelHierarchy=5a5

.

[glenashbec]

My payment terms? Unfortunately I didn't have any terms on my listing. 😞 I was selling items I haven't worn and rarely do selling on eBay. I assumed that you usually have 4 days to pay?

[glenbankloel]

Just rushing to get my box of tissues! Tell 'em they're dreaming.....I think you have a live one here.

Sorry to hear about this just before Christmas, just remember most buyers are really great people, lovely and reasonable to deal/work with if needed. Put it down to experience, feel sorry for them, after all they are the one with the problem not you, and move on. For every 1 of these types there are 10 fantastic ones to seek out and sell to!

Don't give up.  

Best wishes for a Happy Christmas, and a great 2016.

Lorrie and Sue

[glenashbec]

Also, I had a buyer purchase 10 items from me at the same time (I think this person and the person that messaged me above are related somehow?) and after 4 days and payment reminders, I opened up non-payment disputes. The buyer didn't respond to any messages or made payment. They then leave 10 negative feedbacks on my account saying I sent them threatening emails?!! So me sending a payment reminder and requesting them to make payment by today as I am going overseas for 10 days is threatening?!!?

[glenbankloel]

They are playing with you. Ignore them all and go away and have a lovely holiday, after reporting them if needed. Definately open a NPaying case with Ebay, and don't forget to put them and their associates on your "special" list. 

[glenashbec]

Thank you everyone for the advice.

I rang eBay and they will have the negative feedback removed and they are filing a report about this scammer.

Wishing everyone a happy and safe Christmas! I have to get packing - I'm flying out to LA tomorrow from Sydney with my 10yo daughter (her first visit!) to see my husband! 😍

[harley_babes_hoard]

Gosh I hate with a passion people pulling the disability card. As soon as someone starts that with me that's the end. no further messages you get what you paid for only. There are a lot of scammers at this time of year trying to get freebies. If she gives you bad feedback for any of these transaction I'm sure ebay would remove it under feedback extortion. Just send what she has paid for. If she hasn't paid open up an unpaid item dispute for each item, that will give her 4 days to pay and you can go in and close the dispute which will cancel the transaction and you will get your fees back. Don't engage in further conversation.

Tell her" like yourself I am on a pension and need the money from these sales to support myself. If I give away items I too am going to be struggling"