Buyer wishes to cancel their order but?

[spottymeg53]

Hi Everyone

I have a buyer who wishes to cancel their order as they have changed their mind. I have looked at the options and see "The Buyer Has Asked To Cancel The Order" if I select this will I receive a defect?

Thanks

[black*poppy]

Tippy - it has always been minimum 8 days to implement an UPI - 4 to open one and 4 to close it.  

It takes 10 days to close a cancellation request if the buyer doesn't respond and they haven't paid.

[imastawka]

The seller rating system has changed and the defect system is now defunct for many things that used to be a problem.

New system doesn't come into effect until 20th Feb

http://sellercentre.ebay.com.au/news/seller-standards

[black*poppy]

My dashboard on three accounts only shows the new system, so as far as I'm concerned it is now defunct.  

[*tippy*toes*]

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@black*poppy wrote:

Tippy - it has always been minimum 8 days to implement an UPI - 4 to open one and 4 to close it.  

It takes 10 days to close a cancellation request if the buyer doesn't respond and they haven't paid.

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I realise that, that's why I was shocked when I could close the cancellations after 8 days. I was full well expecting it to take 10.