Buyer won item but wrong size and doesn't want it

[kiaora1981]

A buyer has won a dress, she has contacted me a day after winning said item to say she realised it is wrong size so won't fit here so doesn't want to go through with purchase.  What are the next stages, do i leave negative feedback for her, and cancel the transaction??? Please help? thanks

[foxette-in-sox]

Thank for all the help guys.  Sorry whats a measurement?

Er you get a tape measure & measure across the gatrment from underarm to underarm,from one side of waist to the other from one side of hipline to the other from one side of hemile to the other & from shoulder to hemline.

So you write something like this

Tagged a Size 12 but please check measurements

Taken whilst laying flat

Underarm-48cm

Waist-42cm

Hipwidth-104cm

Shoulder to hem-104cm

[2106greencat]

What is a 'gatrment' please??

[foxette-in-sox]

What is a 'gatrment' please??

X-(

It s a match for hemile :_|

[2106greencat]

:^O

[phorum_junkie*]

A gatrment is what you get if you cross a hemile with a hermile 😉

[kiaora1981]

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

[i-once-was-bump]

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

.

.

A blonde moment????

That would have to be one of the biggest blonde moments I have ever seem.

[*new2vintage]

" What's a measurement ? "

Life is like a box of chocolates........

( Another 1 4 NOTYA )

[phorum_junkie*]

If they haven't paid yet then it is much better to cancel now than have them receive the item and then open an item not as described dispute.

You really do need to put basic measurements in listings for clothes or you are going to waste a lot more time dealing with answering questions prior to people bidding or afterwards dealing with unhappy buyers.

As a buyer if I look at a listing that does not contain measurements I just hit the back button and move on to a seller who would rather spend a couple of minutes providing the information I need.

[***super_nova***]

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

Not having measurements can give people excuse of claiming not as described.  They can say you listed it as 12 and in fact it is more like 8, or it is actually child's 12.  If there are measurements, unless you measured wrong, they have no excuse.