Buyers wants a refund, I have a no return policy. Item is a used phone with damaged screen

[n-roman]

Buyers wants a refund, I have a no return policy. Item is a used phone with damaged screen.

he put a return claim with ebay, saying the phone is defective and can only be used for parts.

Ebay sided with the buyer of course.

I have received the phone with a dead battery, i sent it out full charge.

I can see he has used the phone for quite some time as the call log is still on there.

Ebay are now trying to charge me $$$ for the listing but also want me to refund the money.

Am i obligated to do so? i feel the buyer just changed his mind, i dont think this is fair. 

[n-roman]

i think you need to go back to school and learn english.

my history?? ??

you got no idea, stay in your own world

[n-roman]

i dont need the phone, that's why i put it on ebay.

The phone is not defective at all, i don't think some of you are getting the picture.

The buyer is claiming that the phone is defective, yet they happen to use the phone till the battery has gone flat.

The phone being defective is just an excuse to send back the phone.

ok so if i put another listing of phone selling as parts, will i be entitled to refund the money. i am sick of buyers these days.

my listing was very clear had about 7 photos all up of the phone etc, listing it was in perfect working order, no returns policy.

[saarzi]

I was referring to your feedback history.

I need to learn English?  Im just curious... which part of my post indicated to you I needed to learn English?

It could be that I got no idea. Lol

Re: your next post, I think their point was - how do you know the phone ISNT defective if you havent tested it since the seller claimed it was defective. It may not have been defective when you had it, or you may not have noticed it was defective (you dont specify what the defect is exactly). While it seems unlikely, it does happen.

[*tippy*toes*]

---

@n-roman wrote:
i dont need the phone, that's why i put it on ebay.

The phone is not defective at all, i don't think some of you are getting the picture.

The buyer is claiming that the phone is defective, yet they happen to use the phone till the battery has gone flat.

The phone being defective is just an excuse to send back the phone.

ok so if i put another listing of phone selling as parts, will i be entitled to refund the money. i am sick of buyers these days.

my listing was very clear had about 7 photos all up of the phone etc, listing it was in perfect working order, no returns policy.

---

There were 5 photos. The main photo being of a mixer, which I highly doubt was part of the sale. I'm surprised eBay didn't slap you hard for that. 2 of the photos were of the box. The other 2 were not real good photos of the phone.

No return policy only covers change of mind. If the item isn't as described, then the return policy doesn't come into it. It's no different to buying something from a shop that says no returns on sale items. If you change your mind, then you can't return it, but if the item doesn't work or isn't fit for the purpose it was bought, then the shop has to take it back.

[amber-eyed-girl]

I get the picture. You sold the phone in working order. It was returned with a flat battery.

Have you tried to recharge the battery to test the phone still works? Over a couple of days or so? That's the issue now.

Believing the phone worked when you posted it, and not working after the buyer had it, are not inconsistent things. Both can be true. A couple of posts here have mentioned how phones can quite suddenly stop working. One of mine did, without warning. The battery took longer and longer to charge and the battery would then go flat. Quickly it died altogether.

That's why, I am asking if the buyer had the charger, or if you do, to quickly test out the phone properly. The suggestions about selling used phones only as parts makes sense, then there is no actual or implied need for it to work for long or consistently. The buyer gets exactly what they paid for, the actual phone and that's it.

It might just need a new battery. Those are around for older phones sometimes, too.

[n-roman]

zzzzzzz

[n-roman]

another one, your just the same as tippy toes

[n-roman]

you again, no comment

[n-roman]

phone came wth everything and works long or consistently without any flaw at all.

so i will re-list again in parts.

[ytwo000]

---

@n-roman wrote:
phone came wth everything and works long or consistently without any flaw at all.

so i will re-list again in parts.

---

i know there is a BBL but is there an equivalent to block sellers list ?

or maybe you could put me on your BBL please n-roman, just to be safe.