Buyers who don't pay

[boomerangent]

Im still struggling to understand why somebody would buy a 'buy it now' item and then just not pay for it with no contact whatsoever from them. Its frustrating that ebay doesnt really help out sellers when this occurs - I mean its one thing getting the final value fee refunded, but what about when its the last item in stock, meaning that I have to re-list it at a cost to me.

Also, this thing about the buyer getting an unpaid item against them. Does that really acheive anything ? Not that I can see.

Anyway, rant over, lets hope sales pick up in the Christmas lead up 🙂

[*new2vintage]

Yes an unpaid item strike does achieve something and if a buyer receives a few of then they lose their ebay account. It's very important to arrange for a non payer to receive a strike - it's the only way to make sure they are on their way to being banned.

[boomerangent]

Ah yes, but if a buyer gets their account closed then they could just open up another one with a different email address - Its not like they need to build up a feedback history (assuming they are purely buyers).

[digital*ghost]

I'm not so sure eBay actively bans non-payers these days (if they do, it's unknown how many strikes it takes, and I know there are active members out there that have numerous strikes). If a member is banned, though, it's not a simple matter of creating a new account with a different email address - they're also banned from creating a new account, so would need to find more than a new email address. Not sure what happens to other, pre-existing accounts but if eBay place a sanction on one, it's supposed to apply to all).

The best thing you can do is block buyers with strikes (the most common one is to block any buyer with more than 1 strike in the last 12 months, but you can change the amount and time period if you want).

To do that, go to Account > Site Preferences > Buyer Requirements

[boomerangent]

Thanks digital ghost, good advice 🙂

[trulyspecialgoodies]

Don't forget you also have the option to require immediate payment when 'Buy it Now' is used - your listing won't end until it's paid for thus saving you the hassle of having to relist.

[kafav]

i have a lot unpaid costumer,i don't get same,why buy if don't pay,ebay still charge the fees if you not open the case,if buyer loose account because of unpaid,they just open new one,it will be good if eBay will return negative feedback,because ebay protect buyers but not seller,because when you wait for payment 2-3 weeks you not only loose on fees,but time,in those 2-3 weeks you can sell for costumer who will pay 

[lyndal1838]

You do not have to wait 2-3 weeks for payment. Just open a dispute in 4 days and close it 4 days later...you will get your FVFs back and the buyer will get a strike. You can then relist.

[bob2839]

totally agree,i sold to a non payer,gave him a few weeks,opened a case ,he still didnt pay,i cant leave neg feedback for him,checked his feedback and out of 75 transactions there are 16 saying dont sell to him,non payer ,still waiting etc,which had to be given on positive because it is virtually impossible to leave neg,shame ebay didnt look after the sellers, after all they are the ones they make their money out of, got me stuffed

[davewil1964]

eBay DO look after sellers. If a seller opens and closes a NPB case, the non-buyer will get a strike. Two or more strikes will mean they then can't buy from prudent sellers.

It is not virtually impossible for sellers to leave negative feedback, it IS impossible.

The aforesaid prudent sellers familiarise themselves with the requirements and safeguards of eBay, including setting blocks for serial non-payers, not leaving positive feedback with negative comments because that would result in policy violations if the buyer complained.

It's like any business - you read the rules and work out how to apply them BEFORE you go gungho.

But you would know that having been a member for six years.