Can I get 4 defects removed that are me ending the listings and relisting differently?

[carolinebennett]

I have 5 defects that have made my seller level 'below standard'. Only one is a refund for being out of stock/item was missing. The other 4 are listings that I ended to relist differently and try to sell better. I didn't know that ending a listing is a defect, and there are only 3 choices to pick from for your reason, so I picked 'there is an error in the listing' as my reason to end each one. 

I have tried seller hub to get these 4 removed, but no luck. My seller level is below standard, so sales have dropped to 2 in a week, whereas before this I was selling 30* a week. 

Is there any other way that I can appeal the defects?

Caroline

[katistrophik]

You would have to contact eBay

Help at the top of the page and choose Live Chat

[carolinebennett]

I tried that as well but no luck.....mind you the chat lady was called "Lucky Divine".

Is there a phone contact?

[lyndal1838]

The phone centre has been closed since early last year because of COVID.....the only contact with ebay is via Live Chat now.

[digital*ghost]

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@carolinebennett wrote:

I didn't know that ending a listing is a defect,

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It's not - that is absolutely an error, as defects are transaction-based (they should only occur when you cancel an order for being out of stock or item damaged, or an eBay request is escalated by a buyer for review by eBay.

"Late" shipments are a defect of sorts, but they can't affect your seller standard.

These are the only things that should have any impact on a seller's performance standard. 

Unfortunately you'll have to try chat until you get someone who understands the situation and can do something about it - different deparments actually have different authorities to action things. When you get connected to an agent, just confirm that they are with the seller performance standards / defect removal department, and if they are not, ask to be transferred to someone who is.

[instylecollectables]

Are you sure sales have dropped to 2 a week?

I counted that you have been selling at least 14 items per week on average.

[imastawka]

Amazing how many come here and think we can't see that info   

[danieh_6]

Seller hub is the only way now and pretty much useless, you can't reason with them the no longer accept appeals for defects or feedback through chat. We got a neg on one of our accounts recently saying "seller won't communicate with me" when they didn't even send a message at all. It was denied by seller hub

[padi*0409]

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@imastawka wrote:

Amazing how many come here and think we can't see that info   

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Ah Stawks, that brings back memories................

https://www.youtube.com/watch?v=u9bk2MrMGaA

[carolinebennett]

Finally today (after 6 previous 'chats') I happened to be given someone that fixed 3 of the 4 defects. Won't show in my status for 24/48 hours, and I have to wait for the next evaluation to get my top ranking back.

I'm absolutely drained of every bit of energy I have....trying to fix something that wasn't my error.

Anyway....its done as best as I could get it to be & I'll just have to wait until the 20th now.

Caroline