Can’t post item in time :(

[kmcracknell2715]

Hey guys

I listed an item before I went on holiday interstate, and didn’t bring it with me. Someone wants to buy my it now but I understand eBay recommends postage of the item within 2 days of buyer payment. What can I do? Because obviously I cannot post them in time.

[grevilleas4me]

Sometimes the simplest way is best:     I would write to the buyer explaining that

I am  on a trip at the moment, and forgot to amend the listing - say sorry - and would it be okay if I post it when I get back - give date - or would they prefer me to cancel  the transaction and refund?    Some buyers are not in a hurry, some buyers are understanding, only a few will give you a hard time.

Let us know what they say.

[kmcracknell2715]

Thank you so much! One of the most supportive and informative replies I have received so far. The only issue for me is seeing they are sneakers is that I cannot contact the buyer seeing that eBay has verified the sneakers for authenticity. It says I cannot message the buyer because of this. I will find another way though, thanks for the help! 

[gewens]

Hello,everyone. To be respectful is very important in your interaction with other members here. I'd like to remind you that content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling, or profanity will be edited or removed.  Please read about our policy here: https://community.ebay.com.au/t5/Community-Feedback/Updates-coming-to-eBay-com-au-Discussion-Boards/... Thanks very much. 🙂

[grevilleas4me]

---

@kmcracknell2715 wrote:

. The only issue for me is seeing they are sneakers is that I cannot contact the buyer seeing that eBay has verified the sneakers for authenticity. It says I cannot message the buyer because of this.

---

I didn't know that.    A seller should always be able to contact his buyer.    What happens when you try "contact buyer" exactly?

[jellybirddesigns]

---

@kmcracknell2715 wrote:

Thank you so much! One of the most supportive and informative replies I have received so far. The only issue for me is seeing they are sneakers is that I cannot contact the buyer seeing that eBay has verified the sneakers for authenticity. It says I cannot message the buyer because of this. I will find another way though, thanks for the help! 

---

Wait - so you're saying that the item has been bought? In your original statement you said they "want" to buy.

You're also saying that Ebay is verifying the sneakers for authenticity, which they cannot logically cannot be doing, because I'm guessing they're still at home somewhere (you said you did not take them with you on holiday).

Your information is confusing!