Cancel item vs Unpaid item

[sparrowitis]

I know there is a few similar questions on this board, but coming from a different viewpoint.

I sold an item on eBay and have not received payment. I have sent an invoice, a follow up message, and an offer to cancel if they have changed their mind, but no response for over a week.

The winning bid was very low and I would rather keep the item than sell it.

What is the best way to cancel the sale without receiving bad feedback? I don't even care about paying sell fees, as they will be minimal.

[digital*ghost]

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@sparrowitis wrote:

Thanks all for your responses. The trick to this question is: At this point, I don't really want to buyer to pay. If I open an unpaid dispute, it will encourage them to pay to avoid bad feedback.

I just had a look at their feedback. Even though it's mostly positive, a lot of the "positive" comments are actually negative! ie. listed as positive, but comments like "Did not pay, bad for eBay, do not deal with!!" etc. What gives? Why would people leave these comments under postive feedback?

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Sellers can not leave anything other than positive for a buyer.

Look at their feedback left for others - if they have a lot of false positives for non-payment, chances are at least one other seller has opened an unpaid item dispute... Have they left any negs for sellers? My guess is no, and that if they have numerous false positives, the UPI dispute isn't going to encourage them by much, if at all.

TBH, I never let the fear of getting a neg dictate the actions I take, otherwise I'd be letting someone I've never even met, and who has messed me around already, have more control over the situation than me. 

[i-love-my-sheep]

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@digital*ghost wrote:

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@ilovemychooks wrote:

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No, they can't. As soon as it opens, the rights have gone until the buyer pays. I have 2 open at the moment, from a seller I regularly buy from, that has an automatic system in place to open after 5 days. 

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Just looked it up in the help pages - if a seller is using the Unpaid Item Assistant, feedback is blocked as soon as the case opens. If they're not, feedback is open until the case closes without payment.

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That's interesting because when I've manually opened up unpaid cases against buyers ( I don't use the unpaid assistant), that same blue line appears across the feedback left icon next to their transaction. I took that as meaning they couldn't leave feedback. My head hurts LOL!!

[digital*ghost]

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@ilovemychooks wrote:

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That's interesting because when I've manually opened up unpaid cases against buyers ( I don't use the unpaid assistant), that same blue line appears across the feedback left icon next to their transaction. I took that as meaning they couldn't leave feedback. My head hurts LOL!!

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Hmm, mine only gets crossed out after the case closes.

Just so you know I'm not fibbin'  (names and other identifying details x'ed out to protect the not so innocent - except the lone one smack dab in the middle, that's there for dramatic effect).

[i-love-my-sheep]

I wonder if it makes any difference with them being BIN or auctions? Everyone who bought from me on the weekend (my best weekend ever!) oaid within 24 hours, so there's no-one even getting close whereby I might open one to check. I'm sure I'll get another non payer sooner or later, so I'll have to take more notice.

Now my head hurts even more, I need a caffeine hit!

PS: love the one for the effect! Nice touch 😄

[*crikey*mate*]

well, now i am confused

again

[amber-eyed-girl]

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@sparrowitis wrote:

Thanks all for your responses. The trick to this question is: At this point, I don't really want to buyer to pay. If I open an unpaid dispute, it will encourage them to pay to avoid bad feedback.

I just had a look at their feedback. Even though it's mostly positive, a lot of the "positive" comments are actually negative! ie. listed as positive, but comments like "Did not pay, bad for eBay, do not deal with!!" etc. What gives? Why would people leave these comments under postive feedback?

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Just to answer your last question(s) 🙂

sellers cannot leave a negative for a buyer, for some years now, as Digi has said. So, what gives is they are leaving warnings for other sellers, under the cloak of a green dot, the only kind they can give.

leaving a less than positive comment for a buyer with the green dot is in itself a policy violation, and if the buyers were aware of that, they could appeal to eBay to have the comment removed.

[sparrowitis]

Thanks for the insight. Seems a bit crazy to me. If there's a bad buyer, they should get bad feedback. Why do they deserve special treatment.

I think I'll just open an unpaid item case, since they don't have to worry about bad feedback, and will probably not pay anyway.

Thank goodness for the sellers violating policy to warn me about this bad buyer 😉

[clarry100]

Harley...

I had reason to call ebay last week about this defect for cancellation.

The operator I spoke with seemed very knowledgeable and was adamant that if the cancellation was thru no fault of the seller then no defect would be recorded. Especially if the buyer requested the cancellation.

She went on to say that even if we were issued a defect for a cancellation requested by the buyer that ebay would definitely reverse that.

So on that basis we went ahead and issued the requested cancellation and the buyer accepted/agreed. And true word there has been NO defect issued.

[davewil1964]

Yet

[putney32]

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@sparrowitis wrote:
Thanks for the insight. Seems a bit crazy to me. If there's a bad buyer, they should get bad feedback. Why do they deserve special treatment.

I think I'll just open an unpaid item case, since they don't have to worry about bad feedback, and will probably not pay anyway.

Thank goodness for the sellers violating policy to warn me about this bad buyer 😉

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well if those sellers opened / closed unpaid disputes, the ''buyers'' would have strikes on their account

if you, as a seller, have your Site Preferences set up to block all bidders with strikes you'd not have the problem in the first place.

dont forget, right now, to add that ''buyers'' ID to your block bidder list so they cant buy more to trash your fback.