Cancelling overseas buyer purchase options.

[sydney-diecast-kingdom]

I don't sell outside of Australia and all my listings clearly state that, unless of course you don't speak English which itself becomes the problem.

Occasionally I get the odd foreign buyer (yes I should change my settings) who ignores that and purchases anyway.

So it just happened then and I decided to cancel it immediately and followed the process and got this message:

If the buyer agrees to cancel the transaction, this case will be automatically closed and you will receive a Final Value Fee credit.   If the buyer declines to cancel the transaction, this case will be automatically closed and you will not receive a Final Value Fee credit.   If the buyer does not respond to the request, you can close this case after 7 days to receive a Final Value Fee credit.

Option 2 doesn't very seem fair to me.

Your thoughts?

[ausbargainbasement]

Yes catch 22 situation if the buyer selects option 2 then they are committed to purchasing, problem is then if they dont pay, you can not open a Unpaid item dispute to recoup your fees, pretty unfair i agree, happened to us some time ago.

[sydney-diecast-kingdom]

I think next time I will just ingnore it and allow an Unpaid Item Case to automatically open after 4 days.

The seller will be unable to pay so it will close in my favour.... or at least that's what has happened on previous occasions.

[imastawka · Accepted solution]

I seem to remember a poster on these boards saying they would only

do a cancellation if they had the buyer's death certificate.

Otherwise, it's UPI all the way  

[*tippy*toes* · Accepted solution]

Block overseas buyers, then they can't purchase, regardless of whether they speak English or not.

[sydney-diecast-kingdom]

LOL 😄

[ausbargainbasement]

Only problem is after opening a UPI, if the buyer actually pays, then what ?

[jellybirddesigns]

Ausbargain - I had one exactly like that - I opened an UPI, then at the last minute the buyer paid, so she could avoid a strike. However, she also messaged me to say that she had not realised that the item had gone through to the purchase stage as she did not want it and could I cancel it as she would just send it back to me if I posted it.

Because a UID had already been resolved, I could not cancel, but had to refund her through PP.

So I got to keep the item for another buyer, but was not able to get my FVF back.

[sydney-diecast-kingdom]

The buyer can't pay as they don't have a shipping quote.

[ausbargainbasement]

OK did not know that, in that case go for UPI