Changes to eBay Feedback

[tstore]

Hi everyone,

I just received confirmation that eBay will not remove feedback left more than 60 days ago - is this correct?? I have not seen anything about the sort. For those who may wonder why there would even be a reason for this, I messaged a buyer more than 5 months ago asking if feedback left was a mistake, and they advised me that it was. eBay were unable to remove it even though in the message the buyer said it was an accident and they didn't mean to leave it. How is this fair? 

How about a package gets lost and reappears several 2 months later and an honest buyer says it just arrived and would be happy to revise feedback

This is the message (and confirmed on phone) I received from eBay:

"Hi XXX

As promised here is the follow up email regarding the feedback that was left by XXX. Unfortunately, we cannot take action on this feedback because its past 60 days.

The transaction period is considered to be 60 days from the end of the listing or 30 days from the date the Feedback was left, whichever is longer. If this happens again, I suggest you respond to the cause of the negative feedback. The feedback that was left by XXX  has to be reinstated as well because it doesn't fall within our feedback removal policy (WTF????)

Go to When eBay may remove or adjust Feedback: 
http://pages.ebay.com/help/policies/feedback-removal.html

I hope this helps.

Warm Regards,

XXX
ebay Customer Support

[*sparklz*]

They have to have a cut off time or there could be requests put in months later than the 60 days.

The buyer can leave a follow up if they wanted it to be a different feedback but that is all that can be done.

If it was a neg or neut in 12 months time it will drop off the % anyway.

[tstore]

Hi  Sparklz

The issue however lies in the fact that one eBay member responded to my message 5 months past the feedback being removed (newbie) that it was by accident (neutral feedback). Why should a seller be penalised when it was an accident? In addition as per my example, if a parcel arrives eventually how is that fair to a seller if a buyer is honest and wishes to revise feedback as they finally receive it and can see that item was sent out promptly. 

No where in the link they provided me does it say there is a time limit for feedback removal that the eBay rep had advised me (unless I am blind). 

Let me know your thoughts as I hope you can see where I am coming from with regards to my concerns. 

[*sparklz*]

http://pages.ebay.com.au/help/feedback/revision-request.html

How Feedback revision requests work

• You can send a limited number of Feedback revision requests per calendar year. For every 1,000 Feedback scores you receive in the past twelve months (positive + neutral + negative) you’re eligible to send 5 Feedback revision requests.

• You can request a Feedback revision only after you’ve resolved a problem with the transaction or if you think the buyer accidentally left you wrong Feedback.

• Communicate with the buyer and clearly explain the reason you want the feedback revised.

• You can request only one Feedback revision per transaction.

• Feedback you received more than 30 days ago does not qualify for revision.

• Feedback left by currently suspended users do not qualify for revision.

• You should report any buyer who demands goods or services not offered in your listing in exchange for Feedback.

Submitting a Feedback revision request

To submit a Feedback revision request:

[tstore]

This is related to Feedback Revision Requests initiated by the seller as opposed to what I am inferring to. The rules outlined are timeframes to start the process e.g. sending in request for feedback revision through eBay and buyer has 10 days to respond to. Buyer took 5 months to respond to my request and they are happy to remove feedback as it was by accident. Why would a seller be penalised? 

[*sparklz*]

ebay have a time limit on the removal or request to change the FB and that is the rules we have to play by.

As you have no negs the neuts do not have an impact on your % rating so as it can not be removed or changed forget it and move on.

ebay's playground, ebay's rules whether we like them or not

[tstore]

I was informed just now this is a new change effective from August. The rep removed the reinstated neut and also the other one today but said going forward this is new policy - hence new feedback removal policy.

[tstore · Accepted solution]

Also, eBay will no longer revise based on messages from buyer or in response to feedback left. They will only do manual removal if buyer calls/messages eBay to request it or eBay contacts the buyer via phone or email.

[*crikey*mate* · Accepted solution]

I'm just still laughing that after telling you they were going to reinstate some feedback they ended the message with

I hope this helps.

Warm Regards,

and then have the audacity to sign off with "Customer Support"

[tstore]

... and also it was in regard to reinstating a neutral feedback that was removed a day prior but they mention it was a negative.

Your comment made my day, I am marking it as 'Accept as Solution' for making me laugh with your observation 🙂