Cheapest/easiest way for a buyer to return a duplicate item?

[everard6920]

Hi everyone,

I've actually never been in this situation before, despite selling on eBay for a very long time, so some advice would be appreciated.

I posted an order to a buyer last Friday (18th) in an eBay satchel. We're both in the same city. Checked yesterday (23rd), no scanning events at all, and no delivery.

Buyer needed the item for Christmas so I messaged her and checked that it hadn't been received. I offered to send another one out Express Post so that she'd have it in time for Christmas. She said she'd send one back if they both ended up arriving.

Well, guess what? Today, Australia Post have finally decided to scan the satchel that was sent on the 18th, and it's going to be delivered to her today - along with the Express Post parcel I sent yesterday.

So my question is: what is the cheapest and easiest way for the buyer to return one of the items to me? I think (?) there is a way to print return labels on eBay, but I don't want to receive a defect for doing so, because it's not a return because the item was unsatisfactory.

She's a repeat buyer whom I've traded with for many years, so trusting that she'll return it is not an issue.

Thanks in advance.

[joethenuts]

clarry  here is a difference from rts   than not at this address.

[cmcoins2000]

So.................................

And Joe.

[saarzi]

I'd return to sender - Ive done that before for a duplicate parcel I received from Telstra - I even handed it back over the counter at an Auspost shop, and they said that was totally fine, you are NOT under obligation to accept packages (it wasnt opened).  I called Telstra to make sure they received it back (because they had charged me for it), and they did.

Id tell her not to open it, and return to sender over the counter at Auspost.

[clarry100]

They said to cross out the address on the front of the satchel and write "not at this address please RTS"

So seems like the very same thing to me.

[imastawka]

Just cross out the address and write RTS on it

You don't have to write 'not at this address'

Feel better now, Joe?

[joethenuts]

i am only going on message 2 on this post telling the seller to tell the buyer not at this address.  thats all.

now if it said return to sender , thats fine. 

so whats stopping buyers rts on all goods , what happens then 

[joethenuts]

and honest people

[cmcoins2000]

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@joethenuts wrote:

so whats stopping buyers rts on all goods , what happens then 

............................................................................................................................................................

Why would all buyers do this.

[joethenuts]

you have never heard of buyers not wanting the goods anymore and want a refund, 

it was on another thread that someone got the parcel late asuming for a birthday party , they could just put it back in a red box , whith rts  or not at this address 

[cmcoins2000]