@glenbankloel wrote:Digi, just got our B250 account set up and of course couldn't use it the first time I tried at the PO. Blank looks and shrugs, "oh this is done all online"....well duh, I think I know that! phone calls on hold to someone so in the end I gave up and paid normal price. The man behind the counter scanned my B250 barcode and then didn't know what to do after that.
I had a parcel with a label that I had printed out onto my own plain white label as it was a sale via Etsy, so no auto loading of details like what happens for an Ebay sale. But thought that I could then just take that parcel to the PO and they would process, and apply the discount to the normal charge once they had weighed and got the details on their screen.
Have I done something wrong? Have tried to contact AP myself but of course pretty hard and still waiting to get reply.
Why don't they train their staff for the products that they release?
Have read what you do, but surely there is a way to do this without me having to show them what to do? Any advice?
It might depend on the service being used, as I only get the discount on flat rate satchels (standard and express), and those I can only pay for online, so the discount is automatically applied in C&S when I pay and then they're lodged as normal at the post office. That's for domestic parcels, anyway.
For international parcels, the process goes like this (so I would think / hope it's the same for domestic parcels).
Scan the barcode on the postage label. Select 'Lodgement' (parcel usually needs to go on the scales at this point), the screen will then ask if the parcel has been paid for, so 'No'. At this stage, the staff need to go into F3 for customer number and then scan your B250 barcode. Once scanned, your details should appear on the screen and once they confirm the details are correct, they should then be able to proceed as normal.
If you have more parcels to process, tell them not to use the follow on option (F12), this will actually mean they can continue to process more parcels in the same way without scanning your barcode for each one, but all subsequent packages will get a new tracking number that's different to the one on the label, which is the opposite of what you want (well, that's what happened to me, anyway).
Also, don't be alarmed if you do this and the price sticker shows the normal rate without the discount - it will always do that, as the discount is only reflected on your receipt - like this (I've removed my PO location and the tracking numbers for privacy reasons).
