Click and send tracking says delivered but not received?

[*queen.kong*]

Hope somebody can give me a quick answer.

Buyer paid by bank deposit, sent item via click and send, buyer claims not received even though tracking says delivered.

I can chase it up with austpost, but if no joy am I still protected by sending by click and send even though buyer did not use paypal to purchase item?

Or do I not have a leg to stand on?

[motherbear2003]

I'm sure you are, cats, and as such, I'm sure you don't leave false positives for buyers:-)

[thecatspjs]

feedback is in the eye of the beholder to judge I s'pose

Actually, come to think of it, I've never really seen any "false" positives - I've only ever seen "honest" feedback in relation to non-payers and scammers, that has been very positive for me and my BBL list :-x

[motherbear2003]

The one I left was a follow up which read "This buyer is NOT welcome back" - she reported it and I got the violation:O  Mind you, I did have the last laugh as her neg was removed:^O

[*queen.kong*]

well if all the NUMPTY sellers followed policy then trouble making buyers wouldnt get past my blocks but whatever....

[*sparklz*]

 trouble making buyers wouldnt get past my blocks

BUT queen they will and do.

when buyers ask for non payer strikes to be removed and it is, then the block will not stop them from buying from you 😞

[thecatspjs]

Mmm mother ~ sometimes using caps can upset some 😐 

One that I saw that IMO is kinda thoughtful: 

"I am so sorry you couldn't pay or contact, hope you are ok"

[thecatspjs]

Q

well if all the NUMPTY sellers followed policy then trouble making buyers wouldnt get past my blocks but whatever....

queen, many of these sellers, including myself,  leave feedback and then give non-payers a strike - so exactly what is your problem ???

[colic2bullsgirlore]

Hope somebody can give me a quick answer.

Buyer paid by bank deposit, sent item via click and send, buyer claims not received even though tracking says delivered.

I can chase it up with austpost, but if no joy am I still protected by sending by click and send even though buyer did not use paypal to purchase item?

Or do I not have a leg to stand on?

Nothing will protect you from poor customer service save a rethink on application...You will  have only one leg to stand on while the foot from the other is firmly implanted in your mouth.

The fiscal mode that the customer used to pay for their item should not control your response to them.

"I looked at their feedback and a numpty seller had put a false positive to say that buyer claims their item never received and was rude and abusive hmmm, as I kept looking at f/b, more false positive to say unreasonable and rude buyer so I may be in for a neg no matter what I do."

Why do bother to  look if you disagree with the practice???... Do you think it may be a tad hypocritical to search and utilize the information that  other sellers hidden signals leave when you do not leave any yourself ???

[colic2bullsgirlore]

cats - any seller that leaves a false positive is a Numpty; not only does it give the buyer another one on their score, it also leaves the seller open to a policy violation:-)

As for the item being delivered, ask your buyer for a Stat Dec so that you can send it off to Australia Post in order to make a claim, and so that AP can check and make sure they don't have any light fingered postal workers in your area;-)

I had an item about six weeks ago that tracking showed as delivered, however the buyer contacted me in a rather panicked state saying she hadn't received it.  I rang AP, they got on to it and her package was delivered next day.  AP's explanation - someone ticked the wrong box:^O

talk about numpties breaching policy and not giving a R....A..... and mama bear said

" Do as I say not as I do "

http://community.ebay.com.au/topic/Community-Spirit/Sell-Dolls-Clothes/600153252?start=24#msg505081520

Just a heads up to anyone who sells dolls clothes.  eBay pulled two of my listings that have Baby Born in the title and my Policy Compliance has dropped.  I've now removed all the other listings and I'm too sick at the moment to be bothered redoing them all.  When I rang I was told listings are selected at random and were delisted because they classed them as "search manipulation"; both items that were pulled had recent sales.


http://community.ebay.com.au/topic/Selling/Dont-Buyers-Pay/600155149?#msg605001447

252 which is 104 down on last year:(  However with all the removals and policy violations I received during November I'm not surprised:^O

 

19 on handmade sites so that boosts the total to 276


http://community.ebay.com.au/topic/Selling/Monthly-Listings/600156983?#msg605038336

I don't know either, but I strongly suggest you take Donna's advice as putting your website addy in your listings is a serious policy violation under ebays Direct Sales/Circumvention of fees rule.  Trust me I know:^O

[*queen.kong*]

queen, many of these sellers, including myself,  leave feedback and then give non-payers a strike - so exactly what is your problem ???

What kind of feedback do you leave....an actual positive or a false positive?   Just curious...

My problem is no matter whether I follow procedures outlined by ebay that there are still uneducated sellers who insist ( or just dont know any better) on leaving feedback this way.