I need advice on how to handle this situation because it is very unusual. Here is what happened.
A seller sold an video game to a buyer on eBay which was faulty. The games contain a little lithium cell battery which is used to store save state on the cartridge, this battery was dead so esentially the game was worthless to the buyer. There was no mention of this in the listing.
Obviously the customer was upset and to attempt to fix the situation the seller promised they would send them a replacement battery that they could install themselves to repair the game.
I sell these batteries. So the seller purchased a battery from me and requested I send it to their buyers address which was obviously different to the one listed in their Paypal account. Normally I would not do this because I understand it violates the conditions of Paypals seller protection, but it was a cheap item so I decided to facililate and sent the battery to his customer knowing I would not be protected if they claimed it did not arrive.
That's exactly what happened. The customer that purchased the game never recieved the battery and as a result left negative feedback for the seller and now the seller believes I am responsible for loss of income as a result of this negative feedback and is threatening with legal action. They also opened a missing items case against me. I've responded to that by sending the item to his original address and provided eBay with the tracking details.
Any advice would be very much appreciated. Thank you.
