Customers that watch your items...

[create_fashion-com-au]

As a store holder, it can be quiet frustrating having all these watches and not been able to communicate with them.

An example of what I mean;

I have on average 50++ watches, as it's Ebay’s rules and regulations that they cannot disclose the customers (watchers) Ebay user ID so I’m unable to ask the customer (watcher), if they need any assistance.

I would like to treat my customers (watches), like a customer walking into my shop and they start browsing (watching) and I ask them if they need any help. On some occasions they are just happy to browse but in other instances they are more than happy to accept your help. In the end the customer is happy as they received the service that they deserve along with their item(s) and the shop is happy as they received a sale.

My point is I would very much like to assist my customers (watches), however Ebay makes this quiet difficult.

Just wondering if there are any fellow store holders that share the same frustration.

Your comments, would be greatly appreciated.

Thank you 🙂

[thebarginfinder]

Id like to know who the watchers are to see if its the same people time after time, I have no care factor to communicate to them, Just curious who's watching.

[**tay**]

If I walk into a B&M shop, and even before i have a time to look what they sell, I am accosted by several members of their staff trying to "help", i am out of there....

When I worked at Target, during the induction we were told to approach customers within 5 minutes of them entering the store. I don't know if it's changed, I never liked annoying customers but we had a mean store manager who used to take us to task over everything, so it had to be done..

I love the watch this item feature, and I generally buy the item. I snipe bid, so that's one reason I use it.

[***super_nova***]

I agree, I had a person overbidding on an item. I couldn't let them know. I had to refund (at my cost) and the re list.

What do you mean?  If somebody bids on your item you can see who they are and you can contact them through eBay message. 

If you do not want people to know what you are buying set your account FB as private, you will not be able to sell on that account, but that is OK, it is best to have separate accounts for buying and selling anyway.

[***super_nova***]

When I worked at Target, during the induction we were told to approach customers within 5 minutes of them entering the store.

i know it is the management who instruct staff to do that, does not make it any more pleasant to shop though.  I recall when at one very short period of time, every time you walked into Myers in Melbourne the sales staff approached you saying:  "My name is Sue, what's yours"  !!!!!    While I have no problem being polite to the sale staff asking if they can help, I really had to bite my tongue not to snap "none of your business" to poor Sue.  LOL

[misterforgetfulsbooks]

sometimes people look at you wondering if you can help them sind there way to what they're after. People are busy and don't have hours to browse through 1000's of spines.

asking a staff member can save time, a staff member asking a simple question like can I help you only costs a few words.

[**tay**]

Oh wow super_nova, that would be annoying!! Thankfully we never had to be that sugary, lol...

[thesoulyearns]

i know it is the management who instruct staff to do that, does not make it any more pleasant to shop though.  I recall when at one very short period of time, every time you walked into Myers in Melbourne the sales staff approached you saying:  "My name is Sue, what's yours"  !!!!!    While I have no problem being polite to the sale staff asking if they can help, I really had to bite my tongue not to snap "none of your business" to poor Sue.  LOL

:^O

Yeah, not Sue's fault. Just part of the job. I would hedge a bet that the majority of watchers are not buyers. They're most likely other sellers / Store owners. Joe Blow sees something they like and bids or buys without even adding it to their Watch list. I've generally found that the number of watchers does not mean more buying interest. It most likely means that store owners want to see if it's worth adding to their store, should they find the same item.

I have 5 watchers after only 15 views for an item that I almost guarantee will not even receive one offer. I've also had 6 watchers for an item that previously sold for $80, with me selling it for $30, and not one bidder. It speaks for itself. Watchers do not bid.

[*new2vintage]

" Customers that watch your items may be stalkers " 😮

[thecatspjs]

Based on some other posters comments my own experience seems quite different.

I find that if I get quite a few watchers very soon (within 24 hours) of the first time I list, and the number of watchers rise over the duration of the listing at a steady pace, then I have described and priced the item correctly and it will sell, sometimes not during the duration of the first listing, but certainly within 1 - 3 three times of listing. Without fail :-D:-D

Just wish I could get it so right for all of my listings ?:|?:|

[arnl7178]

I have to agree with those who don't like shop assistants jumping on them when they enter a store.

It's like going to a garage sale, and the people running it, all stare at you and watch you like a hawk. Even more infuriating is having to ask how much things cost. That drives me nuts!

If I had sellers here on ebay asking me why I'm watching their items, or if they can help me, it would completely turn me off. In fact, I probably would stop shopping here altogether. Ok, maybe not, that's a big drastic, but I think I'd probably snap at the sellers eventually 😐