Delivery address differes from buyers

jdmd1964
Community Member

I have received payment for goods, but the delivery address was different states from buyers.  I have queried and have had no reply.  So I have received payment, but I am not sure were to send.  I have sent 5 queries to the buyer, but no reply. The Invoice said to send to one address in QLD, the mailing address on on Paypal said  W.A. address........

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Delivery address differes from buyers

The buyer gets to choose the delivery address in checkout and that is the one Paypal uses. Which also should be the one eBay displays once payment is made.

 

In the absence of a reply from the buyer, I would send it to the Paypal address, ensuring I have seller protection.

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Delivery address differes from buyers

For your protection ONLY post by trackable method to the address on the paypal payment.

All ways post to the paypal payment address unless it is a bank deposit then post to the address that shows in the ebay sale notice.

 

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Delivery address differes from buyers

Was the address you saw in ebay in the item sold email? If so that is just their default delivery address in ebay and will change as soon as the buyer goes through checkout if they choose an alternative address.

 

If in any doubt always send to the address on the Paypal transaction page if you are using a postage method that qualifies for seller protection.

 

If a buyer asks you to post to a different address tell nthem the only way you can do that is to refund their payment and for them to go through checkout again changing the delivery address to the one they want.

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