Delivery costs

sjchaps
Community Member

Are sellers permitted to apply any delivery cost to items?

Are massive delivery cost outside the ebay guidelines or is it simply a buyer beware situation?

Steve c

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Re: Delivery costs

The consensus that I have seen - with regard to postage/shipping cost for purchases on eBay or on other online marketplaces - is that quite a few buyers tend to become outraged by the postage charge being a little higher than they'd expect to pay.

 

There's a perception that when an item is, say, $20, it would be ridiculous for the buyer to be charged $30 or more for the postage/shipping. It isn't really a logical perception, as clearly the item price is not mathematically related to the cost of transporting it safely to a particular destination. Nevertheless, it persists with some buyers.

 

Some other buyers will realise that this is not a logical or justifiable viewpoint, and these will tend to be the "what's the total price!" buyers who purchase based upon the most reasonable cost for them to receive the item, inclusive of what it costs to get to them.

 

There certainly are some buyers who look at the item price and then somehow blank out the shipping cost. We see quite a few such buyers who come to the boards full of disbelief and fury and bewilderment when the total price ends up including not only a component for international shipping, but also import and other charges. These are also the sorts of buyers who often seem unaware of the low-value imported goods GST legislation, and end up astonished that the total price payable has that GST component for both postage AND shipping included.

 

i would agree that there will be annoyed and surprised buyers when the shipping cost is, let's say $50 or $60 instead of the $20 or $30 that they expected to pay. If those buyers click onto Buy It Now rather than sending the item to their cart, they'll either pay (with a feeling of righteous outrage) or contact the seller to request (or even demand) a cancellation.

 

I would venture to suggest that if the shipping cost were - instead of $50 or $60 - something along the order of $400... and in PARTICULAR for a $10 item ... there would be a grand total of zero buyers actually paying that. It's my belief that buyers would notify the sellers concerned with a "How dare you?" style of communication, demanding cancellation on the instant. I don't believe that any buyer would meekly pay that amount. It's just not plausible.

 

And if by any chance a buyer ended up with a non-paying bidder strike, it would be very easy for said buyer to contact eBay and ask to have the strike removed on the basis of the shipping cost being unreasonable.

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Re: Delivery costs

If there is no reason economic or otherwise why do sellers do it?

https://www.ebay.com.au/itm/Fuse-Type-Lamp-12V-150mA/273907520154?hash=item3fc629129a:g:lEMAAOSwZ1BX...

Put the link in your browser search  bar and then go and look at the rest of the listings in the store.

Again ask yourself why do they do it if it only brings them grief and not profit.

If for what ever reason the system does not recognise it as a problem it will not be fixed.

An honest review is all I asked for....

You guys win, I have looked back a few years and when ever this subject is raised it's approached in the same way by the same people.

Disappointing, Steve c

 

Message 32 of 58
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Re: Delivery costs

WOW 2 days on and you've still let it do your head in man why?

Message 33 of 58
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Re: Delivery costs


@sjchaps wrote:

If there is no reason economic or otherwise why do sellers do it?

https://www.ebay.com.au/itm/Fuse-Type-Lamp-12V-150mA/273907520154?hash=item3fc629129a:g:lEMAAOSwZ1BX...

Put the link in your browser search  bar and then go and look at the rest of the listings in the store.

Again ask yourself why do they do it if it only brings them grief and not profit.

If for what ever reason the system does not recognise it as a problem it will not be fixed.

An honest review is all I asked for....

You guys win, I have looked back a few years and when ever this subject is raised it's approached in the same way by the same people.

Disappointing, Steve c

 


Maybe because those people understand how eBay works and couldn't be bothered channelling Don Quixote de la Mancha.

Message 34 of 58
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Re: Delivery costs


@sjchaps wrote:

If there is no reason economic or otherwise why do sellers do it?

https://www.ebay.com.au/itm/Fuse-Type-Lamp-12V-150mA/273907520154?hash=item3fc629129a:g:lEMAAOSwZ1BX...

Put the link in your browser search  bar and then go and look at the rest of the listings in the store.

Again ask yourself why do they do it if it only brings them grief and not profit.

If for what ever reason the system does not recognise it as a problem it will not be fixed.

An honest review is all I asked for....

You guys win, I have looked back a few years and when ever this subject is raised it's approached in the same way by the same people.

Disappointing, Steve c

 


You're assuming that the only economic advantage a seller can gain from the practice is profit in their pocket from someone buying it, when that just isn't the case.

 

To understand why a seller would want to artificially inflate the price to keep a listing live and visible on site, but prevent or seriously deter purchase, you need to understand how the search engine (cassini) works, and the "best match" system as well.

 

Sellers are effectively rewarded for building and maintaining listings with strong sales history - this means sellers began to fear their listings ending when they sold out because they would lose all that advantage they had earned. As I said before, the out of stock feature wasn't always available, so sellers began to look for alternative ways to keep listings live, but ensure as much as possible that they wouldn't sell - inflating prices is the obvious answer to that, and the practice became pretty common. Why do sellers still do it when they can keep listings live, but not showing on site if they are 0 stock? Habit, mostly.

 

Plus, listings on the site, when in best match sorting order, are ranked by several factors. Impressions is one factor (the number of times it shows up in searches at all, since it indicates to eBay that buyers are interested in an item if it appears often). If a listing is not visible on site, it can't get impressions.

 

Also, I doubt you'd be surprised that listings which have ridiculous prices generate a lot of attention - attention is currency, albeit not directly or immediately of the cold hard cash kind, but of the rippling effect kind. I mean just look at all the free attention you've provided for the seller here, and all the attention every seller who's been the subject of "prices / postage is ridiculous!!!!" threads received. I know of one seller in particular that used to list an iPhone for (I think) 3 million dollars. It never sold, obviously, but it was one of the most watched items on eBay at one stage, and they did it because it got their other listings - with realistic prices - much more attention, and I'll repeat, attention (good or bad) is currency. 

 

You paid attention to the seller's postage costs. You paid attention to all of their listings, and you engaged with the seller directly because of their postage costs. You also got other people to pay attention to them. The seller has benefited from all of the attention, whether they got $500 for an item or not.

Message 35 of 58
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Re: Delivery costs

If you do not like honest answers, it is better to contact eBay and ask them what is going on

 

Most people here on the forum tell it like it is, they are up front about what some buyers and sellers do and what eBay do (or don't do) about it

 

eBay staff have scripts and only tell callers what they want to hear

 

Seldom is the information correct but at least it won't be disappointing in this case

Message 36 of 58
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Re: Delivery costs

What exactly did I make up?

I have been educated in the fact some sellers use increased delivery prices to reduce the risk of a low stock level on an item, understood.

Its also been pointed out an outrageous price on an I-phone can be used as advertising, understood.

Where I have a different opinion is where these are viewed as the only 2 reasons a seller might use this tactic as opposed to something possibly nefarious.

 

Some comments suggest if you silly enough to do this its bad luck, others suggest the likelihood of someone making this mistake is extremely small and finally why would anyone not just back out of the transaction.

All good points, I'm not suggesting its smart to not check the delivered cost what I am suggesting is it is possible not to.

If you paid with Paypal and didn't check delivery costs the first time you will know you have a problem is when your statement arrives.

 

Everyone has been careful to not say its impossible for this to happen and I believe there's good reason for this careful word choice, it can and most likely does happen. With 180 million eBay users what are the odds?

 

How many of you guys actually followed the link I provided and went on to view the store and other items where similar delivery charges are employed to verify my account of the situation?

I hope some of you did and can now set me straight on why a seller would not simply double or triple the delivery charges rather than increase them 10 to 20 times as well as explaining why it would be done to roughly 5% of other items on the site.

 

One further point to add, a phone call to eBay this morning communicated to me and I quote " there is currently no rules against pricing items in this manner". I'm not going to comment on the what that brings to the discussion but though it relevant.

 

Steve c

 

Message 37 of 58
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Re: Delivery costs

And there you have it straight from the horses mouth and is this going to be the end of it? 

As it's doing my head in because it's just something that if you don't like all you have to do is just move on simplezzzzzz.

Or are you trying to bring down these sellers?????????

What's your mission in life?

If it's to stress me out then you have succeeded lol.

Message 38 of 58
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Re: Delivery costs

Just a post script - to speak specifically of the seller in question rather than the general idea of sellers inflating postage prices...

 

Their postage rating is a full 5 stars. That means every single buyer who has ever purchased from them has rated the postage charges very highly, or got free shipping. Even I don't have a full 5 stars - I've got way less negs than them, charge $3 for local postage, and my postage star is 4.9. 

 

So, if there are people out there paying up to $3k in postage from them, they seem really happy about it, at least.

 

Their listings are a bit odd - there are some listed on eBay AU that don't ship to the US, then the same item will be listed on eBay US, pretty much the same postage price to AU, but ships to US as well. A lot of their negs are for items that were apparently out of stock - seems like they might have some motivation to deter purchase when an item is temporarily unavailable... But, the fuse has not sold a single unit, so ¯\_(ツ)_/¯

 

The 8V 250mA Fuse Type Lamp has sold 4 times, though - $26~ shipping to AU

 

It's a bit weird / interesting, but since I don't know what is motivating the seller to list items this way, nor is there any genuine evidence that indicates - let alone proves - they are an opportunistic profiteer / racketeer, I'll settle for not assuming anything. 

Message 39 of 58
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Re: Delivery costs

Please kindly show where I said you made something up?

 

 

 

To quote what YOU stated

 

You guys win, I have looked back a few years and when ever this subject is raised it's approached in the same way by the same people.

Disappointing, Steve c

 

 

So what is it you find disappointing ?

 

Responders here giving consistent replies to the same question?  

 

That only some (the same) members seems to respond every time it comes up? 

 

I said eBay tells people who contact them what they want to hear and if the person contacting is lucky, they might get an honest answer

 

 

 

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