Difference in colour on screen???

[calsof]

I really haven't had any real problems trading on eBay. I do have my moments and complain but most customers seem to be great. Today's buyer doesn't seem to be a terror but I am wondering what she wants and how I can help.

I have an iPod accessory pack in my store:

Blue Accessory Pack set case screen protector earphones usb for iPod Touch 4

I got a message yesterday saying:

"I received the items today but they're different colours as to what is pictured! I bought them expecting to look like picture as a birthday present for my son this Sunday, wouldn't have mattered if they had of been. A different shade but they don't match, the earphones are a different colour to the USB cord an they don't match the cover :("

Now, I replied, I've offered a refund or other resolution and asked how I can help, even gave the lady a call today as she didn't reply back to my message. During the phone call she insisted that the USB cord and the earphones looked like they were the exact same shade of blue in the photo. She insisted that this was not the case with the actual items that she has received. Then she quickly hung up before I had a chance to offer anything else or to see what it is she expected.

Please, pray, please tell me: do the two items look like there is no difference whatsoever in shade? The royal blue aluminium parts on the earphones and the baby blue plastic coating on the USB? Do they look the same on other people's screens? Because I've opened the page on 3 computers and they all show that there is a difference in the shade!

Not sure that she will claim INAD but I offered to refund her... she just doesn't seem to want that. Haven't got a clue what she wants as she's not telling me but hoping she doesn't send a little red dot my way. :_|

[*new2vintage]

"  there are only nine colours - red, yellow, orange, green, blue, purple, white and black "

There it is in black and white everyone. Disregard the other colours.......

[cq_tech]

As colour is directly related to the frequency of its wavelength in the visible radiation spectrum, there are so many different colours (i.e. frequencies) that it would be virtually impossible to put a name to them all, as that number is essentially infinite.

[calsof]

I love cats too. Let's exchange recipes!

:^O:^O

[calsof]

"  there are only nine colours - red, yellow, orange, green, blue, purple, white and black "

There it is in black and white everyone. Disregard the other colours.......

Yup, dahhh 

:^O

[lyndal1838]

As colour is directly related to the frequency of its wavelength in the visible radiation spectrum, there are so many different colours (i.e. frequencies) that it would be virtually impossible to put a name to them all, as that number is essentially infinite.

Gotta love someone who brings a bit of lunacy back to earth with a few actual facts.:^O:^O

[carls*world]

They all look blue to me

[2106greencat]

No Carl - I am defintely grey (when a koala falls on you often enough the colour just fades right away) 😄

[digital*ghost]

I have it on good authority (mine) that there are only nine colours - red, yellow, orange, green, blue, purple, white and black

Black and white aren't colours...except sometimes they are. :^O http://www.colormatters.com/color-and-design/are-black-and-white-colors

Did you know that the technique to make true black glass was lost many years ago, and now they just make it from dark purple? Tecnhically, I could have an INAD case opened against me for describing black (looking) glass beads as black. 😮 

[superscanner4]

They are pretty much the same shade of blue, the slight difference is due to the components being made of different materials.  This is normal and what everyone expects.  You can't get exactly the same match.  Have a look at all the gadgets and things around your house.  Look at all the shades on white on your fridge etc.  The buyer is a twit, who the heck would be so nit-picky about exactly the same colour, especially a boy?  Boys/men don't even care about co-ordinating their clothing colours. What the other poster said about red is true.  It is also true that black is not a colour.  In the light spectrum, black is the absence of light.  In pigments, it's what you get when all colours are combined.

[carls*world]

No Carl - I am defintely grey (when a koala falls on you often enough the colour just fades right away) 😄

But... my cat's a shiny silver grey......

and she's called a blue 😐