on 08-01-2025 05:12 PM
Hey team,
just wanting to check.
I sold a device that costs around $2,000 AUD on eBay, 2 months after the buyer actually received the item - they opened a dispute that I was sent no form of formal notification (such as email regarding). The only notification that I received formally was from them closing in the favour of the buyer.
I have now over the past 2.5 months been trying to deal with EBay support and the promise of escalation on the case. But then at the end of each week I will call their support line (have them call me) and they have no idea about the previous escalation - but I get empty promises of it being escalated.
Now here I am today, nearing 3 months after the case has closed, and continually being run around by the support team, and out $2,000 as well as the device.
What recourse do I have in this situation? Is there a team at eBay I can contact that will make sure the appeal/escalation is opened?
Im just at a loss here, I’ve had my account over 14 years and have never faced this, nor had the lack of support from the team.
Each time I am polite and nice to the staff as I understand what they could be going through from customers, but I’m at a complete loss both financially and of words…
Any help would be greatly appreciated
on 13-01-2025 03:04 AM
You could try and contact Apple, and explain that the phone has been “stolen” If you have the IMEI, explain the situation, they may (or may not, due to privacy laws) confirm the phone has been activated by “Mr Smith”. You could ask them to block the phone. It’s worth a try.