@down-underdeals0 wrote:
I am a new seller where every item I have sold has been delivered to customers and only had two customer negative feedback one was a misunderstanding and the other the buyer lied ,
anyone know why this is how i can get it fixed this makes it hard for me to ship out orders. Yes I tried to appeal the negative feedback both times but ebay seems to only care about customers and never listened to my side of the story as well as same with trying to report them or appeal to ebay direct.
I am a buyer, not a seller, but even I have heard of the 30 day hold on funds for new sellers.
It isn't as if you can't eventually get that money but you have to be able to afford to pay the postage costs etc out of your own pocket for that month.
What has amazed me is that you seem to have this misguided view that you're performing well.
You're not.
You actually had one positive feedback where the customer was generous in my view, as you cancelled the order. One of your negs was for exactly the same thing. If you can't get the stock to 2 people out of a handful of orders, that is pretty pathetic.
Plus how dare you say the other customer was a liar. Their feedback was detailed and had the ring of truth to it, to me. Have you even measured your shirts to double check they match the chart? I bet the answer is no, as you seem to be drop shipping them.
Saying no refunds or returns etc is meaningless if an item isn't as described or is faulty.
I am glad ebay upheld the negatives. You need to do better, all round.
PS I learnt something new today. Had no idea ebay gave automated positive feedback after a week to new sellers. How lucky are you. What happens if one of those buyers though isn't happy? Most buyers would assume they had 2 months in which to give feedback, I would have.
