Ebay blocks my account and refuses to respond

[comcol]

It has been nearly 4 weeks since Ebay removed all my auctions and gave literally no reason.

After numerous calls and emails I was informed that my account selling was blocked due to my account being hacked by someone 13 years ago!!!!.(which I don't ever recall happening). I kid you not. This is their reasoning.

Why should that mean I can't sell? No idea. They won't give a response other than to say they have sent a request through to another 'department' to do something.

Meanwhile, they still charge me fees...lol

[gutterpunkz05]

Lost a $1000.00 shipment when buyer alledged a $50 battery was faulty.  Battery was fully tested (Smart Technology charger) prior to shipment. Buyer did not have to provide any proof that battery was faulty, just an allegation, ebay sided with the buyer, appealed and lost the lot, including $350 postage, despite the fact I was able to provide printouts in relation to all the batteries that formed part of the shipment.

Now I could have threatened legal action against ebay International, and launched legal action against ebay in the USA, yeah right!!

Just a small fish in a big pond and ebay own the pond.

I could have picked up my bat and ball and buggered off,  or find another way to recover my loss, which I have done, and so far have

never lost a dispute again.   I no longer sell internationally via ebay, live and learn, and since my loss with ebay, I  have received over $50,000 in discounted seller fees.

I learnt a long time ago, not to rely on the legal system.

[digital*ghost]

I'm just going to be blunt - so what? 

I got all the key details of that story from your initial post, and it's not really relevant - I was asking about the broader message / underlying advice of the post, which I tried to extrapolate as objectively as possible but no matter which way I looked at it, read pretty much as "that's what you get for standing up for your rights". 

If everything the OP has explained about both situations is true, eBay has acted unethically in both cases, and it worries me when I see posts that come across as condoning any of those actions, and / or that suggest people shouldn't challenge eBay when they make unethical and dodgy dispute decisions (or illegal ones) out of fear of ebay retaliating with further unethical actions against them - especially because there have been plenty of people who do challenge eBay, get their money back, and continue on selling without issue

I do get the "don't cut off your nose to spite your face" angle, but eBay also has a [metaphorical] nose and face, and they're capable of recognising sellers are generally assests rather than liabilities, even if they (eBay) have to be held accountable for refunding a dodgy buyer every so often, so one would actually hope the two instances are both unrelated and fully resolvable. 

But, all hail the mighty Sobek eBay, I guess. 

[gutterpunkz05]

You can be as blunt as you like Digi,  I have very thick  skin.

So What,  Just pointing out that if you go threatening ebay with a big stick, dont expect them to bend over and kiss your mule.

As far as I know there is no guarantee that life is fair, Unless you have found some utopian tropical island, in which case look out for falling coconuts.

[digital*ghost]

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@gutterpunkz05 wrote:

So What,  Just pointing out that if you go threatening ebay with a big stick, dont expect them to bend over and kiss your mule.

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Ah well, then I guess we better start advising buyers never to bring up transaction issues with sellers again, at least not if they want to be able to buy from said seller ever again, since we can't have a reasonable expectation of a business behaving ethically when they do. 

[countessalmirena]

I was assuming it was more a case of how best to fight, rather than taking any and all losses on the assumption that fighting at all (or protecting oneself at all) would be punished by loss of one's account.

Perhaps I'm wrong... I can certainly see that there are ways of addressing a situation that would tend to get up the other person's (or business's) nose and result in an absolute disinclination to help. I don't know if that's relevant; it's just something that occurred to me as theoretically having a bearing.

On the other hand, I would fight an injustice ... even if I lose.

[digital*ghost]

In the OP's other thread, it appears legal action was threatened as a last resort, and understandably given the circumstances. I'm also inclined to think eBay are threatened with legal action all the time, and anecdotally (as well as realistically) it's rarely likely to prompt them into any kind of action except perhaps laughing it off in the majority of instances. 

In the OP's case, they relented and provided the refund. 

If restricting the OP's account is a form of retaliation for having to do that (which is not necessarily the case, it's just been suggested as an unsurprising outcome of the previous situation, which is surprising to me as how / why are we even here if this is how we should expect eBay to behave?), then eBay needs to be the one who is criticised, and heavily. 

[collect247]

I had an issue with ebay about 4/5 years ago,the MBG brought out the scammers and ebay obliged those scammers by letting

all of them keep the items and also refunding them.

In total it was around $6000 that I lost in sales so you can then double that as they kept the items also.

Yes ebay did laugh it off every time I tried to at least get my money that I was owed.

For my troubles I was the one that got suspended permanently from ever selling again on ebay.

I tried all avenues to get ebay to listen to me but it just kept falling on deaf ears.

My world was shattered not so much for loosing the money but for not being able to sell on ebay as it was half of our household

income.

Mentally it was very draining as I kept on trying to do anything I could to make ebay wake up.

I did finally after 3 years of constant banging on ebay's door receive a payment from ebay that we both agreed on but I wasn't allowed to ever sell on ebay again.

But I've found a way around that scenario now.

My point is that if you've been done by unfairly by ebay then you need to stick it to them either as a seller or a buyer.

No company is above the law.

[comcol]

Sounds like you work with Ebay, CHAMP.

Maybe if you could read you might like sound like such a tool.

In regards to my previous issue, it was EBAY who first used the legal avenue by sending me an affidavit to be signed by a legal practitioner and return to them for a refund. Which I did. They refused to live up to their original statement and so I informed them of legal action. It was a black and white issue and they were in the wrong. Period.

Maybe if you can't provide sensible responses to the actual thread you should not comment at all.

I keep all phone conversations, emails, screenshots of Ebay for a reason. I understand the way they flout the law and as a business they should be accountable just as I would be for my business.

[davewil1964]

The bottom line, though, champ, is that eBay are on record as rarely, if ever, reinstating suspended accounts.

They also have a legal basis for this, as they have an absolute right to determine who uses their site.

So, you're between a rock and a hard place. Even if the reason given to you is spurious, the fact of suspension remains and is likely to continue.

As said, it would be a good idea to close your store for the moment. I'm fairly sure eBay will not refund the fees you're paying for it.

And, no, I don't work for eBay. None of us do. That old chestnut is generally dragged out when a poster doesn't like other members pointing out the facts, as opposed to wishes. Nobody from eBay reads or responds to board posts in Australia, and if they did, the post would clearly marked as such.

[padi*0409]

Did you try my suggestion in the first reply to this thread ?  If so, what was the outcome ?

If not, why not ?

"All I can suggest is have eBay call you back on the "have us call you " option at the bottom of the link given below, and ask to speak to a supervisor."