Ebay's Feedback System

[pandoras_prints]

Do you think Ebay will ever restore the feedback system to how it use to be 'FAIR'. ?

Sellers not be allowed to leave a negative feedback for a buyer is as every seller know's completely unfair.

Both buyers and sellers should have the same rights, to leave feedback on their transaction. If a seller has had a bad experience with a non- paying buyer or one of 1000 others reason's why can't this be reflected on the buyers feedback?

If I could see that a buyer has many neg's I would block them from my store.

Shouldn't a seller have that option?

[nicegreenpetticoats]

The system wasn't really fair as dodgy sellers would bomb buyers feedback in retaliation if the buyer left them a negative for shoddy service.

I do think we should be able to leave a neutral however, sometimes we have less than happy experiences with buyers and should be able to have some redress in those instances.

Neutrals wouldn't shabby their feedback and if the sellers complaint was genuine other sellers would have some warning if they tried to rip off the next one.

Jenny

[*sparklz*]

The only thing that is good is for non payers and issuing them strikes, BUT if a seller has to go through an unpaid item dispute then the seller should be able to leave a neg feedback to warn others that do look at buyers feedback and still issue the strike as well.

As we know some here will tell you they have no time to look through a buyers feedback and what good does it do with buy nows.

Well IMO if if the strike was issued and if the blocks are in place as well then why can negs for non payers be done.

I agree that sellers should be given the option for those that look at a buyers feedback to be able to block them if they want too.

I do agree that a seller should not be able to neg a buyer because the buyer paid but was a pain. Every seller has a different opinion to what is a painful buyer.

[*sparklz*]

forgot the t

Well IMO if the strike was issued and if the blocks are in place as well then why cant negs for non payers be done.

[pandoras_prints]

Absolutely, its as simple as thing.

For feedback to be fair  BOTH parties should have the right to document their experience.

[kopenhagen5]

It's been like that for some time now. But we as sellers now have other means.

Opening and closing non paying cases means you get your fee back and buyers get a strike.

As many members block bidders that have strikes it disables those buyers from bidding.

This has a more direct effect than leaving feedback. 

Remember to set your blocks on your account.

Go to account tab, then site preferences and then buyer requirements.

If everyone sets their blocks, buyers with strikes can't bid or buy anything on ebay.

[*bad*angel*]

Why do you need to see their feedback? How many sellers have time to check the fb of all bidders on their items?

Sellers now have the ability to block bidders & buyers who have strikes, so it is very important to follow through with disputes against non paying bidders which will then contribute to their tally and help prevent them from being able to even bid in the first place on items from sellers with these blocks in place.

This is much more effective in stopping NPBs than negative feedback ever was.

[tuffy42tuffy]

Yes,there does seem to be an imbalance in favour of some buyers and I think that in some cases sellers should be able to leave a neutral to at least identify there has been a problem with their "buyer" which is so often the case.Tardy payment,no response to invoices,non-payment etc.

If the seller's feedback is sensible and honest there should not be any problems. The unpaid item reports apparently don't always work as the buyers feedback can be removed on appeal within a short time.So should a seller have the same latitude perhaps.

Just looking at the forums in recent months it seems that the "no negative feedback" policy has become a very critical issue with sellers and that there is sufficient evidence to suggest that the eBay policy should be reviewed.

What has to be remembered though is that buyers should not become a protected species and neither should sellers which was the case several years ago.

Perhaps Admin should have a look at the situation.I doubt it.

[sunshineconfectionery]

I agree that there should be someway as a Seller you should be able to leave some neutral feedback on a Buyer. 

The Buyers that leave negative feedback know how it affects your business, and they use it. 

Since we listed that we accept Returns (under advice from Ebay) we have had quite a few that have stated, that if we do not do something - either refund or replace they will leave a negative feedback, but cannot supply photographic evidence that there is a problem.  We have since returned our listings to Not Accepting Returns. 

Then these buyers drop out of the system and they are no longer ebay customers, but hey they can then start up another buyer name and do it all again.

I also think there should be more security on Buyers, we have sales that come through that the buyer only has their first name, no surname, surburbs are missing.  There should also be a contact phone number so if you need to contact them you can.

[kokomobua]

I honestly don't see the point in feedback for buyers, they should just remove it altogether and be done with it.