Error when my buyers try to checkout - "You can't bid on or buy this item because you're not ..

[thesupplementseller]

Hi All,

Hoping someone can help, I am an Australian seller and whenever my customers try to purchase my products they get the following error: 

"You can't bid on or buy this item because you're not registered as a business seller. If you act as a business seller, please enter an eBay business account. Note: If you're still interested in purchasing this item, you can contact the seller and ask them to allow you to purchase it"

Each time I contact support they cannot locate an issue with the account or our buyers accounts - so far they have escalated the issue but it has been almost 4 weeks, has anyone else had this issue and can shed light on how to resolve it?

Many thanks!

[thesupplementseller]

Issue started pretty much right away after we started using this account again, do you think I should pay for a subscription so see if it somehow pushes it into a useful state?

[thesupplementseller]

Yes I saw that one in the UK but it seems like they went on to post it in a UK board yet I cant find that or anyone that gave them a solution 

[cam-2793]

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@thesupplementseller wrote:

Issue started pretty much right away after we started using this account again, do you think I should pay for a subscription so see if it somehow pushes it into a useful state?

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Ever heard of the " sunk cost" fallacy - it's not working but if we throw more money at it, it will work. No don't put more money in. Once it's working then maybe look into what investments will get the best return but not yet.

Can you take a look at what buyer restrictions you have in place? Or remove all buyer restrictions and then set them up again bit by bit?

[thesupplementseller]

Yes I've removed all of them - we did that with one of the ebay help desk people before she had to once again resort to "escalating" which seems to be the go to solution (that also seems to bear no fruit weeks later). Thanks for your advice on the sunk cost scenario I think you are spot on. Seems like they may have briefly fixed the issue when I got those two sales but I somehow re-triggered it when I listed more items. Whatever the mechanism is its not a common one. ill sit tight and keep bugging support to get it looked at.

[cam-2793]

Best of luck! I hope the bugs get worked out soon.

[18gramscoffee]

hey ,

did you sort out the issue? im having the same problem.