More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
The big postage question
I would like to get opinions from buyers on what they like to see when purchasing an item and from sellers, to see what they have found works for them. As a part time seller on eBay, I always ask myself, should I do postage this way or that way. I ha...
Selling
hello, I marked the product as payment received by mistake, but the buyer did not pay. It was wrong since I haven't used it for the first time yet. but ebay says it will cut money from me. I changed it right away. what should I do. The receiver does ...
Same item sold twice but only listed once
Sold an item last week, received payment, item sent. Item has now sold again to another buyer, even though it was only listed once. I have cancelled the new sale, but am disappointed that I've been charged a cancellation fee as I don't feel this was ...
Personalised phone call from Ebay
Got a missed call from Ebay's Retail and Growth team this morning which was then followed up by an email. Per their message: "I am reaching out from eBay Australia as I noticed your volume & revenue has declined over the last few months. My job is to...
Postage within Australia Ebay Error $9.70
Currently postage within Australia up to and including 500 grams is $9.70 Ebays calculation for 500 grams is $13.35 The calculation of $13.35 should 501 grams to 1 kilo I now have to go in and change all my listing's to 499 grams, so I don't overchar...
How are service metrics calculated for mixed item stores ?
If a store has a variety of primary categories then how are peer return rates calculated ?On the peer category with the most sales ?Just curious.
Buyer keeps bidding and not paying
I had a buyer win my auction and not pay. I relisted the item after a week and the same person won my auction and outbid everyone. There is a comment on his feedback he makes fake accounts. How is he allowed to keep ruining my auctions?
Resolved! buyer asking to contact them offline
I am listing for the first time only recently.I have had one buyer who won an auction then messaged me to contact them on a cell phone or they will not pay. I sent an invoice and this person has still not paid. Is this a scam or something?Now I have ...
Resolved! Unable to Select Sendle as a Postage option on New Listing
I have created a new listing and Sendle isn’t an option, I had a similar issue in December, and I was told by an eBay rep it was because the buyer’s postage address wasn’t serviced by Sendle, but I could buy a label via Sendle no problem. Is anyone e...
Can no longer scan tracking numbers on my iphone 12 but my wife's iphone 8 does it perfectly
About a month or two ago it just went haywire and put in a massive number when I scan the barcode. I get an error message that the number must be between 3 - 50 characters. The tracking number is in there amongst a bunch of junk. I deleted and reuplo...
Where has The Ebay Australia Day Sale gone ?
It used to be big years ago promoting all things Australian.
Resolved! Handling time
HiCan anyone direct me to the page where I can change my handling time for posting, blowed if I can find it things keep changing on this site.Thanks in advance.
scammers
Why is there no provision to speak to an ebay representative about scammers?I keep on getting phone calls from people who accuse me of running a scam, because my phone number has been linked to the scam through ebay. So much for customer care from eb...
Confirmation of delivery -how to confirm
I sent an item with sendle and had to put an investigation in as the item had been delivered and I had positive feedback from the buyer but sendle hadnt updated that it had been delivered. Anyway sendle has confirmed delivery, and it states that in e...
Shipping to EBay Authenticator, item delivered to buyer.
Recently I sold a pair of $700 Nike Jordan 4s on the 3/01/2023 using eBay with authentication services. Postage label had been printed using eBay’s postage calculator/ postage generator and had been posted on the 4th of January with tracking uploaded...
