We just got an " item received damaged" case open by a Canada buyer.
She purchased an enagement box from store ( very cheap compare to the oversea shipping cost), we handled it very carefully and kept some pics of the actual product we sent to her, and also plus a Signature Request On Delivery. The lady contacted us on the other day after she received it. She messaged us with a picture in dim light to demand a refund or at least partial refund for she saw some spots on the barcode label sticker. We took the photo of the other box of same style in hands straight away to explain they were not marks or stain, they were just the glitter spots patters on the box, because some were covered by the barcode label and that's why there were some dark silouette of the spots pattern shown on the label. We also brightened and zoomed in the pic she upload to us to examine it, no stain no black mark, just the patten's silhouette. We also suggested her to peal it off, as it could be pealed off very easily. But the lady rejected, she claim hers looked different to the pic we sent, and she thought the box would be damaged or ruined if she try to peal it. Basically, only the refund will make her happy. Did any seller handle such doggy buyer before? Just like searching bone in an egg and claim item faulty or damage on ebay? We contact the Seller Help, they suggest to refund and request the buyer to return the product, but the point is the international shipping cost are much more than the item. This is so sick! Should we let the case open until ebay step in and we appeal ? We are going to close the Selling to Oversea after this, the economy enviroment is very bad, there will be more and more fishy buyer trying to gain freeby, international sales just make seller more vulnerable.
