on 10-08-2012 11:16 AM
Good Morning
Given an utter lack of response or usefull assistance from anyone within Ebay I hope that a post within the message boards may be monitored and provide me with a response.
The Company I work for has probate over deceased estate after being appointed by the victorian supreme court. We have significant evidence the original Executor of the estate has committed several acts of Fruad including the missapropriation of funds and sold items on Ebay purchased with these funds.
As such we would like to know how we gain access information regarding this. Yet all attemts to contact Ebay Australia have gone unheeded. I have left emails, gone through customer help, spoken to someone in America, called Australin numbers which are no use, left messages on those numer when I can to no avail, and sent letters in the post.
At the end of the day it is UTTERLY DISGRACEFUL that no resopnse has been received, given we are talking about criminal activity and I would appreciate some information on how to physically contact a real person within Australia who has the capacity to assits our investigations.
I am not going to place my number online here, but I am sure Ebay have the capacity to contact me via the account I am currently logged in with.
In the event Ebay cnotinues to fail in basic customer relations I would envisage our alternative is to have the police involved.
Regards.
on 11-08-2012 06:02 PM
:^O
on 11-08-2012 07:06 PM
Bump, didn't my use of the word "supposedly" TWICE give you a clue to the fact that I don't believe a word of it???:O:^O
Add that to the fact that the OP has not returned to the thread and I would say that they are having a lend of us.
on 11-08-2012 08:42 PM
You mean he is full of it ? 😮
His whole post screams " Drama Queen ! "
on 12-08-2012 03:28 AM
His whole post screams " Drama Queen ! "
I can't choose, Greek Tragedy or Comedy Capers? :^O
on 12-08-2012 09:14 AM
I would have thought the obvious answer was to make a complaint to the Police. If your company has probate over the estate I would have thought YOU have a responsibility to report the matter to the authorities.
on 13-08-2012 03:03 PM
Hi
To answer some of the relevant points, the Police are involved as well as appropriate legal entities. However, the police being the police take their time. Ours lawyers attempts along with our own have failed and we want to keep the ball rolling.
We have clearly demonstrated to the Court wrong doing and illegal activities, hence why we were granted probate. Yet generating a stronger case is always an advantage given it is likley this matter will drag out.
We do have rights to the information requested under the appropriate Australian laws and acts and we are not looking to do anything against EBay but merely strengthen our case and gather evidence.
Our firm is very good at what we do, hence how I know items were purchased posthumous and then onsold via Ebay. But we have not before had a requirement to request the information we are seeking from Ebay, and to-date I have not received a response from Ebay advising us how to go about it or even if we can. I figure if there is an avenue for the police there should be an avenue for our firm.
Hence my post as I was hoping that maybe I would be provided or receive some useful information infomation in this regard.
Thanks to those who actually made thoughtout responses.
Regards
on 13-08-2012 03:17 PM
My question is simple I suppose in the end.
Does anyone have direct contact details for a real person, within Australia whom I can speak with, who is not in a call centre or general customer support?
The several numbers, emails and postal addresses I have curned though thus far have yeilded no reply, whatsoever.
Regards.
on 13-08-2012 03:26 PM
Had you provided this extra information in your first post you would probably not have received some of the answers you were given.
If your lawyers have not been able to get the information you are requesting I would say ebay feels they are not entitled to it.
I cannot see that you have any other options but to wait for the police to go through the appropriate channels.
In your position you should know that Estates that end up in the courts will take forever to be wound up...been there, done that.
on 13-08-2012 03:33 PM
Well to ask the obvious...have you tried the number in the Sydney phone book, and the PO box number for a letter? Did you register the letter?
As far as I know the number available from the ebay site is only an Australian 1800 number that goes to ebay in the USA....there is no number on the ebay site itself to talk to anyone here.
on 13-08-2012 05:23 PM
Wouldn't eBay have some sort of registered address in Australia for "official" business?
Is there a governament body with which companies must be registered?
BTW your original post seemed to me and many others that you were yet to call in the police thus the disbelief that you were in any way genuine.
I wasted many years of my life with a solicitor and the firm he worked for had researchers to find the sort of information you need, do you have access to researchers?