Getting a fare review of a not as described case

[hkbelect]

Hi all,

Is there anyway to get Ebay to do a fare review of a not as item not as described case?

I have a buyer is has started a case against me, he has uploaded a picture of the item he says i sent him  claiming it is damaged and not functional. It is not the item I sent him. I have then asked him to supply a picture of the serial number of the unit I sent him along with another of the damage and he has done this via messaging. It clearly shows the unit I sent which is also clealry I differenet unit to the one he has pictured in his upload to the case.

I have contated three different Ebay reps, all have been uninterested in any evidence I can supply, they all say agree to the return and then indicate item was returned damaged and take a 50% loss or you will loose the case.

All I wanted was a fare review but it appears there is just no way this is going to happen.

I know there needs to be buyer protection but there should at least be some seller protection too. The reps state "seller protection is a high priority to Ebay" then they show no interst in doing that. It is a joke.

[sandypebbles]

Usually (and not all *that* long ago) eBay was all about the buyer. Pretty much buyers could say and do as they wanted and eBay would side with them no questions asked and despite proof the buyer was scammer

Recently that stance has changed, many scammer sellers have been 'protected' despite buyer proof they had been scammed

So I think it is worth trying again, get onto a supervisor (regardless of them telling you 'there isn't one available' or 'they can have the last 'say'

And report the feedback they left as abusive, point out the similar feedback they have left for other sellers and your eBay messages back and forth (and of course the photo proof it is not the same item)

Base level cs staff parrot from the same pre-written scripts, I doubt they have 'looked' at anything, they just type from the script in front of them, telling them what to say