Has anybody had the problem of waiting over 28 minutes for ebay to answer.

[pruetrading]

For Customer Service to answer? Yes sometimes

[*crikey*mate*]

sort of, I always ask for a call back,

Yesterday wait time was 25 minutes

[2106greencat]

Really....??

Try Telstra......

and they are a bloody communications company

Edited to say more....

Seriously - how bad is that?

a "COMMUNICATION' company that can,t 'COMMUNICATE' verbally, one on one, unless you are prepared to

1. Wait for an hour and a half (coz I have nothing better to do)

But wait, you can

2. Go the website and discuss stuff with a drone, on line, no verbals.

or

3. actually, there was no three.......

I hung up

[2106greencat]

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@pruetrading wrote:
For Customer Service to answer? Yes sometimes

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Customer Service - imagine the trashing of our stars, not to mention feedback, if we failed to provide 'Customer Service" LOL

[robinsonmarineparts]

Nope, i don't ring them, i don't have the time to waste.

[cq_tech]

No. Like many others, I request a callback which generally comes with the next 10 minutes or so.

[2106greencat]

Some other company's do offer that now cq and it is a great idea, my bank has a call back service so certainly less time spent.

[grand_pa_ron_au]

My recent experience with customer service..

Saturday  03 May  10.30 am  call answered immediately. (no resolution to problem)

Saturday  03 May   1045 am call answered  immedietely.  ( no resolution to problem)

Wednesday  07 May  4.00pm  On hold for 53 minutes before call answered  (no resolution to problem)

Friday 09 May  1.00pm  selected call back  and was called back in 12 minutes.   Finally resolution to problem.

Needless to say in future I will be using the call back service.

Each phone call i made I was given promises of action within certain time frames. Which never happened.   

I think maybe the operators that do the call back service have more authority to act or are at least more experienced.