Has anyone else copped this 4% surcharge for Very High SNAD rate ?

[dontmissthese]

Since 21st January this little charmer has dropped in my lap.

Additional 4% fee for Very High Item not as described rates

Thing is, according to the metric break down, my rate is NOT Very High.

Called ebay and it is being rectified.

Seems like a money grab because ebay has specified 0.40% as a return rate

based on a 'peer' group yet they have provided no details about what this

peer group is.

[cherylb8668]

This is just another money grab by ebay, they don't check the messages attached to the returns which in some cases, I have done returns in good faith, so as to maintain my 100% feedback, some have been that the buyer did not read the description, or changed their mind, or did not take into account the measurements,

E.g. of one return, Vintage Silver Bracelet was too shiny, and looked to new, why? because I had it professionally polished, absurd I know..

How can ebay state that the return was the sellers fault, unless they read the content of the return, this is so wrong on so many levels,

13 returns from 600 items, more than half I did in good faith, even though the buyer was at fault.

Ebay before they apply a return to the dashboard must read the content of the return, to see if seller or buyer is at Fault,

For ebay to state all returns are the sellers fault, is just ridiculous

Regard Cherylb8668

[cherylb8668]

This is just another money grab by ebay, they don't check the messages attached to the returns which in some cases, I have done returns in good faith, so as to maintain my 100% feedback, some have been that the buyer did not read the description, or changed their mind, or did not take into account the measurements,

E.g. of one return, Vintage Silver Bracelet was too shiny, and looked to new, why? because I had it professionally polished, absurd I know..

How can ebay state that the return was the sellers fault, unless they read the content of the return, this is so wrong on so many levels,

13 returns from 600 items, more than half I did in good faith, even though the buyer was at fault.

Ebay before they apply a return to the dashboard must read the content of the return, to see if seller or buyer is at Fault,

For ebay to state all returns are the sellers fault, is just ridiculous

[next_level_tek]

Yes indeed, we have copped the 4% extra fees and most of the returns are just people asking a question or not knowing how to use the product correctly. Still ebay will not remove them from our return 'item not as described' list even though buyers have clearly communicated it was their fault. Also now ebay will not remove negative feedback even if you have resolved the issue with a buyer UNLESS they have opened a return. How convenient for ebay!! We have always been around 1% to 2% which is normal for consumer electronics and were always told to not worry because the very high tier was around 5% until recently when they have obviously dropped it to virtually nothing to scrape some more income off sellers. We as a seller are absolutely disgusted by ebay and their dirty tactics and lack of seller protection. Cant wait to sell all of our stock and move on to something else. Good riddins EBAY!!!!

[next_level_tek]

EXACTLY!!!!

[next_level_tek]

WHY DONT YOU SELL FOR LONGER THAN 2 MINUTES AND THEN COME BACK AND TELL US EVERYONE CONTACTS YOU FIRST BEFORE OPENING A RETURN OR LEAVING NEGATIVE FEEDBACK BECAUSE OF A LACK OF THEIR OWN COMPREHENSION!

[kopenhagen5]

davewil1964 is only this members posting ID for the forums here, they have many eBay accounts with sales in the 100,000s.

I am pretty sure that member would rarely get a return based on how thorough they have set up their listings, account etc.

BTW, maybe look at the date some of these posts/threads are from. (This was posted 2.5 years ago)