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Seller Centre has answers you can trust for all your selling questions.

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Resolved! Are returns/refunds always compulsory?

Hi, wondering if there any discretion in return requests depending on circumstances OR does ebay always support buyer if the case is escalated? The details of the case are: Item is a glass jug and 4 glasses Item was double boxed and posted, on receip...

RETURNS: THE SELLER HAS NO RIGHTS

ATTENTION ALL SELLERS: Some of you will know this. But some of you may not & it's important. If a buyer raises a return request, ebay no longer assesses the buyer's evidence & assesses your evidence & makes a decision in someone's favour. What they d...

Tracked Postage on Low Value Items - Experiment

For various reasons I've decided eBay will be the guinea pig for trialling tracked postage only, starting from tomorrow (my shop has been closed over a week, so this will be interesting) - I'm posting about it here because a lot of my items are low v...

Resolved! Won't return item

How can I file a complaint on Item I bought and want to return. Seller not complying and eBay not acting.

User avatar by • Community Member
  • 1537 Views
  • 19 replies
  • 0 Helpful

Ebay calling people to register for managed payments???

I got a call yesterday, some guy said he was from Ebay and that if I don't register for managed payments, they will restrict my account. He knew my username but didn't ask for personal details, i called the number back and it was to Ebay. Funny thing...

User avatar by • Community Member
  • 297 Views
  • 3 replies
  • 0 Helpful

Resolved! Can I change my Account Type from Business

I nneed to change my Ebay Account from Business to Personal I suppose, how can I do that, also how can I change the level I currently pay for my store. Thanks in advance

Cancelling order

A Buyer is trying to cheat on my item to be sold and I have tried my best to contact eBay to no avail. Price was advertised as $600. He asked for postage and he now claims this is end price. Why cannot we contact eBay directly? Chris

My EBay item I’m selling is on google 🔦

I just typed my items title (Swarovski Scope Z5 5-25x52 Ballistic Turret PLEX. Brand New In Box RRP $2190) on google search. It brought it up straight way. This is beach of privacy. I’m am paying big fees to EBay for selling stuff. So this should not...

Live CD

I recently received a message from ebay saying they blocked an item ( a live CD) as they claim it is counterfiet. But someone has already paid for it. Do ebay automatically refund the buyer ??

User avatar by • Community Member
  • 440 Views
  • 13 replies
  • 0 Helpful

Refund the buyer

I sold an item and sent by Registered mail. Just a month, the buyer open a case to claim item haven't received. I ask the buyer to wait some more days. But ebay stepped in and debited my PayPal account to refund the buyer. The case was closed. I clai...

Payment not received despite eBay indicating that it has.

I was notified of a sale and that the buyer had paid but the money has not been received in my PayPal account. I have messaged the buyer (twice) to inform them that payment has not been received but they have not returned these messages. What happens...

About the cancel fee.

Hi, I am a seller. When an order is canceled ,Ebay will deduct fee from account. It is unfair to me. Sometimes the customer made an wrong order and will cancel it , but I have to pay the cancel fee. It is unfair. Could I ask you deduct the cancel fee...

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