More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
How can I, a seller, pay for Global Shipping on behalf of the buyer?
I buy and sell high end basketball trading cards from the UK. It's hard enough getting eBay's algorithms to sell an American product to Americans (from the UK) without the added pain of a shipping fee that now costs SIX times that of US based competi...
Waiting For My Payment
Hi I sold some items recently. Then you asked me for verification I provided that information and now it has been over 2 weeks and I still haven't got my money.
New ways eBay is making life hard for occasional private sellers
Am I the only one offended by eBay's grabbing the buyers money and telling sellers "Trust us you have been paid" go ahead and send the item now but with no sign of the money in our accounts . And then several days later they own up to having received...
Why are eBay entitled to charge us the 3.5% that normally went to paypal ?
Why are eBay entitled to charge us the 3.5% that normally went to paypal ?-As It appears paypal is no longer used . The 3.5 % wasn't such a bad deal with paypal as it provided the rapid safe exchange of money from buyer to seller. Instead what we hav...
eBay loosing Terms stated for "send an offer" - Angry Customer
This is pretty disappointing. eBay have no records of sent terms of the offer. THIS COULD CATCH OUT ANY ONE OF YOU SELLERS!!As most will know. You can send an offer through ebay when someone messages you about an item. In this instance buyer and I ne...
Resolved! Are returns/refunds always compulsory?
Hi, wondering if there any discretion in return requests depending on circumstances OR does ebay always support buyer if the case is escalated? The details of the case are: Item is a glass jug and 4 glasses Item was double boxed and posted, on receip...
RETURNS: THE SELLER HAS NO RIGHTS
ATTENTION ALL SELLERS: Some of you will know this. But some of you may not & it's important. If a buyer raises a return request, ebay no longer assesses the buyer's evidence & assesses your evidence & makes a decision in someone's favour. What they d...
Tracked Postage on Low Value Items - Experiment
For various reasons I've decided eBay will be the guinea pig for trialling tracked postage only, starting from tomorrow (my shop has been closed over a week, so this will be interesting) - I'm posting about it here because a lot of my items are low v...
Resolved! Won't return item
How can I file a complaint on Item I bought and want to return. Seller not complying and eBay not acting.
Ebay calling people to register for managed payments???
I got a call yesterday, some guy said he was from Ebay and that if I don't register for managed payments, they will restrict my account. He knew my username but didn't ask for personal details, i called the number back and it was to Ebay. Funny thing...
Resolved! How do I resubmit an offer to a specific buyer that has expired previously
Hi, I've tried Googling this asking different ways and nothing exists. Someone overseas enquired about an item and if I would send to them. All agreed upon, offer sent via messages. Offer expired but now he wants to buy still. How can I resend the of...
Resolved! Can I change my Account Type from Business
I nneed to change my Ebay Account from Business to Personal I suppose, how can I do that, also how can I change the level I currently pay for my store. Thanks in advance
Accidentally paid for shipping after buyer already paid for it.
Hi, I am new to eBay. I sold an item and buyer paid for it including shipping. I did not download the shipping slip from eBay web page. Instead I went out and posted item, and also payed for the shipping. eBay made 12% from the value of my item PLUS ...
Cancelling order
A Buyer is trying to cheat on my item to be sold and I have tried my best to contact eBay to no avail. Price was advertised as $600. He asked for postage and he now claims this is end price. Why cannot we contact eBay directly? Chris
