Has the Unpaid Item Case system been cancelled?

[louisas_lines]

I haven't had an unpaid case for a very long time.  I have a buyer that hasn't paid since purchasing five days ago.  In the drop-down menu the option to open an Unpaid Case isn't there and  I can only Cancel? Have others noticed any changes?

[davewil1964]

Happened months ago.

You now select 'cancel', then 'buyer didn't pay' as the reason.

[shiver_me_shrimp]

I like it better this way. Instead of waiting 4 days for them to pay, then an additional 4 days for the case to run its course, you can just cancel and relist straight away.

It's one of eBay's better ideas I must say. 

[twyngwyn]

I cancelled 12 items a couple of weeks ago (same transaction) as the buyer had overpaid postage by $80....I then did a 'special listing'......found that I had to relist to continue....then had to go and cancel every one of those re-listed items.

Any way around that?

[repentatleisure1952]

I no longer sell so am not much help... hopefully someone will come along to advise.

Could you not have sent the buyer $80 via PayPal & avoid the relisting?

[louisas_lines]

Well I hope buyers still get a strike for non-payment. I will be blocking them.

[repentatleisure1952]

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@louisas_lines wrote:

Well I hope buyers still get a strike for non-payment. I will be blocking them.

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They do.

https://www.ebay.com.au/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=2&...

[twyngwyn]

...then I would have still paid the $8 on postage fvfs

[imastawka]

Awww Twynnie.    That makes me a bad guy, then.

I would have refunded, less the fees  (just for their stupidity)

To make sure they don't do it again.

[twyngwyn]

I normally do.....but this was too much. Postage paid (initially) was $95....actual postage was a $15 satchel @ 4.5kg....I got great f/b... lol