@digital*ghost wrote:
@springyzone wrote:
But I don't think the actual purchase was for the sole purpose of being able to leave negative feedback. A buyer could do that with a far less expensive purchase. This one spent $120, so they wanted that item, I suspect and bought it despite the seller.
The feedback was left on the same day the item sold - near as I can gather, the listing was set at $120 BIN, or best offer, and when the buyer made the offer, the seller countered with $300, probably to deter the buyer from purchasing the listing...which didn't work (that is, the buyer appears to have accepted the $300 counter-offer). It's a bit weird they'd make an offer, instead of just BIN'ing the item, but I very much doubt the buyer's motivations were pure.
What you said about the listing makes sense.
But in light of that, I would have to question whether the feedback given was deliberately malicious or simply disgruntled. I am leaning more towards disgruntled because both feedbacks are actually a factual description of what happened.
Take the September purchase. The buyer didn't pay & seller issued an unpaid item claim against them (which is perfectly reasonable thing to do, I'd do it too). No doubt the message the buyer got was to say the seller had opened a case & he had to pay within 4 days or else.
So he paid.
Then he gets a message from the seller that he has sold it to someone else.
I imagine the buyer's first reaction was, well why issue an ultimatum for me to pay up then & give me 4 days? He was annoyed. His feedback simply says he paid for the sale but seller reneged and sold elsewhere. He doesn't mention why or his part causing it, but the statement itself is true enough.
Solution: Seller probably needed to hang off till the case was closed before relisting, to avoid this sort of trouble. Or else cancel sale/refund before relisting.
Then block this buyer.
A suitable reply though in the circumstances to explain what happened ie buyer didn't pay, was called for.
Latest item, sold on 15 Oct. Same buyer sees something he likes @ $120 with, as you say, BIN or make an offer. Fancies it a lot, makes an offer, is counter offered with $300. If the seller's wish was to deter buyer from buying, blocking would work better. Counter offering with $300 would put a buyer's back up. It is showing to me as sold for $120. I could be wrong. I suspect the buyer then just hit the buy it now & bought at full price.
But his feedback simply says "fraud, counter offers with an offer higher than his asking".
he could give that immediately after purchase because it's not about the product, it is about the transaction. And it is a factual account of what happened. If I made a seller an offer and he counter offered like that, I'd be a bit disgruntled too, unless i had been extremely rude and offered under half the asking price etc
For a purely malicious purchase, I would expect to see one of the much lower priced items sold.
Solution: Ignore insulting offers. Block buyers you don't want.
I know that isn't what the OP wants to hear, his query is about how to get malicious FB removed but although it is bad feedback, it is actually factual about the transactions, if you look at it.
