on 12-10-2018 01:50 PM
I've just set up a listing with variations. I've set it up so there's a flat rate ($4.90) for postage, with zero charge for any additional items. However, a potential buyer has just told me that whenever he adds an item to the checkout cart, it adds $4.90 postage per item.
Very frustrating, anyone know how to fix this?
on 12-10-2018 02:17 PM
on 12-10-2018 02:21 PM
Thanks digital*ghost. It looks like I already do have a flat rate -- I'm guessing now that I need to check 'apply my flat postage rule'?
Sorry, I've been on eBay for nearly 20 years but haven't done this variations thing before.
on 12-10-2018 03:22 PM
on 12-10-2018 08:40 PM
Hmmmm, so what's actually happening is that eBay is charging the buyer $1.50 for each additional purchase, even though I've specified ZERO for that! What the heck???
on 13-10-2018 09:23 AM
@kustomizer99 wrote:Hmmmm, so what's actually happening is that eBay is charging the buyer $1.50 for each additional purchase, even though I've specified ZERO for that! What the heck???
Is it the cereal toys? Because I put several different combinations of them in my cart and it says postage is $4.90.
on 13-10-2018 11:50 AM
Same here, I'm getting $4.90 no matter how many items are added to the cart.
Is the buyer using a mobile / app? If so, advise them to use a browser and access the full site version of eBay to see if that makes a difference.
on 17-10-2018 10:39 AM
Sorry, a bit off track here, but I am mystified how you get to send anything over a letter size for $4.90? I find it so frustrating that for a very small item which is too thick for a letter, I have to use a 500 gram prepaid satchel. I would love to find a way to send small items for less.
Thanks all.
on 17-10-2018 12:27 PM
@grannytakesatrip17 wrote:Sorry, a bit off track here, but I am mystified how you get to send anything over a letter size for $4.90? I find it so frustrating that for a very small item which is too thick for a letter, I have to use a 500 gram prepaid satchel. I would love to find a way to send small items for less.
Thanks all.
The items in the listing in question would be set as a large letter, so that's what the $4.90 charge would be based on (I presume), though what a seller charges for postage and what it actually costs isn't always the same. For example, I have some items with $6.00 postage that will typically be sent as a parcel, and it obviously costs more than that, but the remaining costs are folded into the item price - it's more of an impression thing than anything else, and I will only do it on items that have a virtually nil rate of return.
on 17-10-2018 12:34 PM
Oh ok, thanks for answering that for me. I thought I was missing out on something exciting lol.