How does the ebay automated refunds policy for an item not received work?

[datsunpartsinoz]

I have a case where a Buyer has opened an item not received case.

Ebay has opened the case stating - we'll automatically respond to some 'Item not received' requests on a seller's behalf.

In ebay help I read that:

"You won't need to respond to the request, and you won't be responsible for providing a refund"

I sent the item via Australia Post (a protected integrated carrier) with tracking which shows the item delivered.

Has anyone gone thru this new process?

Do ebay really cover the refund?

What experiences have other Sellers had?

Thanks

Simon

[gutterpunkz05 · Accepted solution]

Looks like you meet all criteria for seller protection, so yes ebay should pay for any refund

[p9games]

yup, ebay will pay.  If you have tracking and the tracking number shows delivered (rather than delayed or lost)

[designers*n*more]

Make sure to upload the tracking number in the dispute (and I’d do screen shot of the AP tracking showing delivered (just to be on the safe side

[nocenic14]

I have not received items from the USA that were purchased on 4th January 2025. Buy has been contacted and is unable to forward refund.

[sandypebbles]

As you were advised on your thread, open and follow through with the item not received dispute

Seller does not get a say if they cannot prove delivery 

How do you mean buy (I assume you mean seller?) cannot forward refund?

Why?