eBay Help
Selling
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Start a conversation

More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

Announcements

Click to read the latest Announcements from eBay!

The eBay for Business YouTube Channel

Visit the eBay for Business YouTube Channel for selling help and how-tos.

Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Play Pause

Forum Posts

Start a conversation

buyer wont respond to message to arrange local pick up

hey guys,looking for some help. im new to selling and i have sold an item a few days ago for a local pick up. customer has paid but i have tried to contact the 3 times with no success.how do i go about this as it has been almost a week.please help

User avatar by • Community Member
  • 189 Views
  • 3 replies
  • 0 Helpful

Ebay has no interst in protecting sellers

I recently sold an item, the buyer on receipt started a not as described case. He uploaded a picture of a damaged unit which is not the one I sent him. It is dirty and scratched and has a broken connector. It also has a large gold screw stud on it wh...

User avatar by • Community Member
  • 177 Views
  • 2 replies
  • 0 Helpful

Getting a fare review of a not as described case

Hi all, Is there anyway to get Ebay to do a fare review of a not as item not as described case? I have a buyer is has started a case against me, he has uploaded a picture of the item he says i sent him claiming it is damaged and not functional. It is...

User avatar by • Community Member
  • 129 Views
  • 1 replies
  • 0 Helpful

Ebay withholding money and suspended my account!

I have been an eBay member for many years and 5 months ago I began selling some e-bike conversion kits. eBay withheld my funds and I called them to ask why, after several frustrating correspondences with eBay where they were vague about my restrictio...

User avatar by • Community Member
  • 403 Views
  • 9 replies
  • 0 Helpful

Hubbed eBay Returns

Hi EveryoneWe are noticing we are not receiving our returned items yet they are being marked as delivered when customer who use Hubbed as a return option for ebay.No photo proof or signature is provided. And eBay then forces us to refund the customer...

Unable to mark item sold and claim payment

I have delivered an item to a buyer after it was paid for, but I can't access the money in my account because eBay wants me to enter the buyer's 6-digit code, located in their confirmation email. But I didn't scan a pickup code when I dropped it off....

Resolved! Performance rating

I have had a 100% seller and buyer rating for the whole of my eBay experience. Several years. Now it has dropped to 66.7%, which is a bad look. I'm very upset about this and don't understand how it could happen.Can anyone explain this this and how ca...

Resolved! Payments on hold

So I didn’t sell for maybe a month after selling daily for a month and a half, after selling again a few payments came through to me instantly although now, every single payment shows that it’s available within 24 hours of delivery, I post my items u...

Can't void a sendel label

Hi, I sold an item and had to create a second label because my return address wasn't right on the first one. I followed the instructions on the ebay website and created another one. Now that the items has been delivery I see that Ebay is charging me ...

User avatar by • Community Member
  • 204 Views
  • 2 replies
  • 0 Helpful

Setting International postage

I have just opened a new eBay account. I created a template for CDs and selected International postage - calculated: cost varies based on buyer location. I have already scheduled listings for 31st December before doing this. When I edited one listing...

User avatar by • Community Member
  • 491 Views
  • 9 replies
  • 0 Helpful

ebay contact email customer support

Hi, I'm looking for a contact email address for ebay customer support to sort out an offer that was provided by email but not offered during purchase process. I've looked everywhere i can but always just goes round in a circle back where I started fr...

User avatar by • Community Member
  • 977 Views
  • 5 replies
  • 0 Helpful

Resolved! Buyer chose eBay PostageLabel with a PO Box address in Australia

A buyer with a PO Box address just chose eBay postage label at checkout. Sendle will not deliver to PO Boxes. I am only able to select Australia post at the higher postage cost for the address supplied.So I have to cancel the order and ask the seller...

User avatar by • Community Member
  • 905 Views
  • 19 replies
  • 0 Helpful
Labels

Featured Posts

Top