on โ28-11-2016 08:10 AM
Buyer emailed stating item was smashed open, had been resealed by Australia Post & letter attached from AP stating the item had been damaged in transit. They demanded I give them a full refund.
Buyer supplied photos and looks like the satchel has been caught in the machinery.
I rang Australia Post and was told the buyer needs to take the item & packaging to PO and make a claim for compensation.
I gave the buyer the reference number supplied and instructions on how to do so.
They open a Paypal claim again demanding a refund.
Been many years since I had an item damaged by Australia Post so wondering if any sellers had a recent experience and any advice?
on โ28-11-2016 08:30 AM
Looks like the buyer's put claiming via Australia Post in the "too hard" basket, and decided to go the easier way - via PayPal.
I'd ask for the item to be returned, refund them on its return, and make the Australia Post claim yourself - path of least resistance, really: customer's satisfied, and you get a claim out of the way...
on โ28-11-2016 02:14 PM
In my case it would depend on the value of the item. Would it be worth me paying for a return and spending the time putting in a claim with AP. The buyer would also have to sign over the right to put in a claim to you and if they are unwilling to take the item to the PO they will probably put that in the 'why should I bother' basket too.
Unless it is a lot of money I would just bite the bullet and issue a full refund. I have a small amount from each transaction ring fenced to cover no return refunds and I in no way use even a small proportion of it each year.
on โ28-11-2016 11:30 PM
Ask for the original packaging to be returned as well
on โ29-11-2016 08:02 AM
@phorum_junkie* wrote:In my case it would depend on the value of the item. Would it be worth me paying for a return and spending the time putting in a claim with AP. The buyer would also have to sign over the right to put in a claim to you and if they are unwilling to take the item to the PO they will probably put that in the 'why should I bother' basket too.
Unless it is a lot of money I would just bite the bullet and issue a full refund. I have a small amount from each transaction ring fenced to cover no return refunds and I in no way use even a small proportion of it each year.
Yes your right, it's not a lot of money so have just issued a refund.
Much easier to just let it go & move on - don't waste any time or energy on something that is not important.
Like people that spend thousands in court proceedings to avoid a $250 fine because 'It's the princilple of the matter'.
Thanks PJ for the reality check.