How to cancel a sale without getting defect?

[egyptian-shop]

I offer free postage on some items within Australia and do not sell to International buyers anymore.    I have just had a new buyer from Egypt purchase and it is showing as free postage.  They could easily buy the same item in Cairo...like I did!

How do I cancel the order without getting a defect?     I cancelled an order a few days ago which a buyer requested I do and that was the option I chose and I received a defect...my first one.

Thank you.

[twyngwyn]

ring ebay & get the 'defect' removed....

cancel order with reason "do not post to this address"

[egyptian-shop]

I cancelled the order and chose the "something wrong with the address option".

Just got an email from ebay to say that I have agreed to cancel the order  and the buyer has 10 days to agree.  Also,  to refund the payment although they haven't paid.

Looks like I will have to contact ebay.

[twyngwyn]

yes.....I do it all the time 😞