How to lose your eBay account over ONE dishonest buyer.

[yeoldecoinco]

Here is an example of eBay incompetence and lack of fair dealing with a seller.

Anyone got any suggestions, we are trying the ombudsman as eBay don't want to know.

My friend Claire, has been a long time eBay seller.

eBay cancelled her long time account over dealings with ONE customer.

How is that possible?

She spent years of work and had 27,000 items listed on eBay, now she has nothing, all because of one dishonest buyer.

She sent the buyer the items, has a copy of the postage receipt and proof from the Portugese Post Office that the packet was delivered.

The seller, posted 95 postcards to her buyer, in Portugal in late March, tracking shows parcel delivered on 27th April.

Buyer claimed non receipt of goods and put in a dispute with eBay.

Seller provided eBay with Registered postage receipt for these items.

eBay sent an email to the seller thanking her for providing tracking information, assuring the seller that everything was fine and the cases would be closed in her favour. Email from German eBay CS to the seller is enclosed below.

A few days later, eBay closed many of the the cases AGAINST the seller, causing defects to be applied to the seller’s account.

These defects then caused the seller to fall “below standard” on eBay which caused the cancellation of the seller’s account.

The seller has lost her business and all the work she has done listing thousands of items on eBay, because of improper advice from eBay customer service and provided both proof of posting AND has since provided proof of delivery.

eBay customer service did not advise the seller to make a refund, they assured the seller that everything was fine.

The seller has tried to get eBay to remove the defects on her account and restore her eBay account. No luck.

Enclosed are copies of the postage receipt, a copy of the tracking information from Portugese Post website which shows the items were delivered and a copy of the email eBay customer service sent the seller.

Not only were the items delivered, the buyer admitted they were, because they closed some of the cases, indicating they had received the items.

All the items were posted in one packet and the packet shows as delivered.

Results CTT Portugese Post website

Object No.	Product	Date	Hour	state	info
RP010941635AU		04/27/2016	17:24	delivered object	[+] Info [-] Info
Hour state Reason Local receiver Wednesday, April 27, 2016 17:24 achieved delivery - PORT VILA - 17:24 Available survey - PORT VILA - 17:15 achieved delivery - 9580 - PORT VILA . 09:46 distribution - 9580 - PORT VILA - Tuesday, April 26, 2016 18:13 by Customs Exit authorization - THIN TIP - Tuesday, April 19, 2016 12:26 Entry warehouse for implementing legislation - THIN TIP - Monday, April 4, 2016 23:29 international Reception - LISBON -

For some strange reason, the 95 cases that made up the items in this packet, eBay awarded them on what looks like a completely random fashion, awarding some to the buyer and some to the seller.

Here is how they awarded the cases, keeping in mind that all 95 postcards were sent in one packet and that packet is shown as delivered by CTT (Portugese Post Office).

131739313329- 5104694613 This case was decided in the buyer's favour.

, 131739313735-5104694805 We received postage information from you that shows the item was sent

, 131739314073-5104694560 This case was found in your favour

, 131739314197-5104694494-This case was decided in the buyer's favour.

, 131739314556-5104692373-This case was found in your favour

, 131739314782-5104692328-This case was found in your favour

, 131739315120-5104692276-This case was decided in the buyer's favour.

, 131739315308-5104692226-This case was decided in the buyer's favour.

, 131739315658-5104691906-This case was decided in the buyer's favour

, 131739316295-5104691843-This case was found in your favour

, 131739321738-5104692178-This case was found in your favour

, 131739323589-5104691714-This case was decided in the buyer's favour

, 141916351656-5104691655-This case was decided in the buyer's favour

, 141916351904-5104691567-We're issuing the buyer a refund for this case You were not found at fault

, 141916352527-5104691496-This case was decided in the buyer's favour

, 141916352537- Buyer closed this request on May. 22 because they received the item.

, 141916352617-5104691205-This case was found in your favour

, 141916352823-5104691140-This case was decided in the buyer's favour.

, 141916352891-5104691062-This case was decided in the buyer's favour

, 141916353197-5104691008-This case was decided in the buyer's favour

, 141916354250-5104690933-This case was decided in the buyer's favour

, 141916354358-5104690356-This case was found in your favour

, 141916354371-5104690282-This case was decided in the buyer's favour.

, 141916354787-5104690238-This case was found in your favour

, 141916359732-5104690181-This case was found in your favour

, 141916360361-5104690134-This case was decided in the buyer's favour

, 141916364511-5104689947-This case was decided in the buyer's favour.

, 141916364551-5104689891-This case was decided in the buyer's favour.

, 141916365240-5104689824-This case was decided in the buyer's favour.

, 131705112976-Buyer closed this request on May. 22 because they received the item

, 131738478155-Buyer closed this request on May. 20 because they received the item.

, 131738478881-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days.

, 131738479389-5104698791

, 131738480063-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738481832-Buyer closed this request on May. 20 because they received the item

, 131738483601-5104698845 -This case was decided in the buyer's favour

, 131739571597-Buyer closed this request on May. 20 because they received the item

, 141915408862-5104699517-This case was found in your favour

, 141915409274-5104698919-This case was decided in the buyer's favour.

, 141915410399-5104698978-This case was found in your favour

, 141915410655-5104699033-This case was decided in the buyer's favour

, 141916623436-5104699098-This case was decided in the buyer's favour

, 141918332553-5104699167-We're issuing the buyer a refund for this case You were not found at fault.

, 141918339151-5104699224-This case was decided in the buyer's favour.

, 131738454935-5104689668-This case was decided in the buyer's favour.

, 131738478514-5104698708-This case was decided in the buyer's favour

, 131738478608-5104698651-This case was decided in the buyer's favour

, 131738478654-5104698600-This case was decided in the buyer's favour.

, 131738478783-5104698541-This case was found in your favour

, 131738478818-5104698487-This case was found in your favour

, 131738478880-5104698421-This case was decided in the buyer's favour.

, 131738478913-5104698120-This case was found in your favour

, 131738479058-5104698059-This case was found in your favour

, 131738479278-5104698359-This case was found in your favour

, 131738479501-5104698286-This case was decided in the buyer's favour.

, 131738479574-Buyer closed this request on May. 20 because they received the item

, 131738479575-Buyer closed this request on May. 20 because they received the item.

, 131738479700-5104697894This case was decided in the buyer's favour.

, 131738480240-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738480440-Buyer closed this request on May. 20 because they received the item

, 131738480523-Buyer closed this request on May. 20 because they received the item

, 131738480751-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738480765-Buyer closed this request on May. 20 because they received the item

, 131738481007-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 131738483525-Buyer closed this request on May. 20 because they received the item

, 131738483687-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 141899336676-Buyer closed this request on May. 20 because they received the item

, 141915407122-Buyer closed this request on May. 21 because they received the item

, 141915407182-Buyer closed this request on May. 21 because they received the item

, 141915407509-Buyer closed this request on May. 20 because they received the item

, 141915407521-Buyer closed this request on May. 21 because they received the item

, 141915407533-The request was closed on May. 26 because we didn't hear back from the buyer within 30 days

, 141915407861-Buyer closed this request on May. 21 because they received the item

, 141915407934-Buyer closed this request on May. 21 because they received the item

, 141915408418-5104695617 ­This case was found in your favour

, 141915408432-5104695558 This case was decided in the buyer's favour

, 141915408511-5104695558 This case was decided in the buyer's favour

, 141915408565-5104695430 We noted that the buyer closed the case on May. 25

, 141915409135-5104695373 This case was decided in the buyer's favour.

, 141915409137-5104695314 This case was decided in the buyer's favour

, 141915410108-5104695273 We're issuing the buyer a refund for this case. You were not found at fault.

, 141915410176-5104695201 This case was decided in the buyer's favour.

, 141915414942-5104695021  This case was found in your favour,

Absolutely bizarre and horrible way to treat a seller. Surely, either ALL the items were received or none at all, as they were all sent in one packet. Postage receipt provided. Tracking, showing delivery, provided to eBay.

Take note. If it can happen to one eBay seller, it can happen to any of us.

[digital*ghost]

A terrible situation, and I hope the right thing is done by Claire, in the end.

This also highlights the utter stupidity of orders consisting of multiple items being able to count as individual defects. I understand it was technically 3 separate orders, so at the very most (even though not warranted at all) only 3 defects should have been possible, as in 1 order = 1 transaction, ergo only one "defective"* transaction. 

*eBay's choice of words, not mine... 

[transport-posters]

I am absolutely disgusted by what has happened to this poor seller and now feel like we are all sitting on a timebomb ticking away, waiting at any time to ruin our hard work in developing up our feedback history and scores, when at any time one bad buyer could simply ruin everything so easily by one stupid act.

[yeoldecoinco]

Just an update on this thread.

eBay CS was absolutely useless, did not help at all.

However, this has been resolved, Claire now (for the last month or so) has had her account reinstated by eBay.

Why? I will tell you why.

Because eBay don't like people using social media against them.

By going through eBay's Facebook sellers group, we managed to point out the injustice of this process, and get someone sensible to look into the case, see that the items were delivered, cancel the cases closed against the seller and restore the account.

I still had the Small Business Ombudsman and the newspaper as last resort if nothing else worked.

The moral of this story. If you have been dealt an injustice by eBay, NEVER, NEVER, EVER GIVE UP.

Or as my favourite Australian band, Redgum, say:

"When you work with your hands for your livelihood, one day you might have to choose.

When the class war rages on the factory floor, IF YOU DON'T FIGHT YOU LOSE! "

Or as Queen Victoria said:

"Please understand, there is no despair in this house.

We are not interested in the possibilities of defeat.

THEY DO NOT EXIST "

Thanks to the people who helped, especially clarry and ozstockman, many thanks for pointing us in the right direction..

[padi*0409]

Great result, well done for not giving up.

Shame it had to take so much work and time to get them to see the injustice of their original decision.

[mydiyau]

Talking with cs is a waste of time, because every time you call you get another call centre staff who really just want to get off the phone.